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Aocs Drive Jagdalpur
3 weeks ago
**Job Posting Start Date**:14 May 2024
**Location**: Jagdalpur, Chhattisgarh, IN
**Company**:InterGlobe Aviation Ltd
**We are hiring for - Officer - Customer Service/ Ramp/ Security - JAGDALPUR at IndiGo**.
We would like to invite you for a Face to Face Round of Interview. Please find below the Timing and Venue Details.
**Date** - To be published
**Reporting Time** - To be publshed
**Venue** - To be Published
**CVs will be collected till 11 AM only**
**Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)**
**Eligibility Criteria**:
- **Educational Qualification**: Graduates from a Recognized Board or University as determined by IndiGo.
- **Desired Skills**: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- **Age**: Up to 27 Years
Kindly check the eligibility criteria before appearing for the Interview.
**Documents to be Carried -**
- CV / Resume ( with Photo)
- Photocopy of Adhaar Card
- Photocopy of Graduation Mark sheet & Certificate
**Please Note -**
===============================================================================================
**JOB DESCRIPTION**
**Officer - AO&CS in the role of Ramp**
**(OUText - Ramp)**
**Responsibilities**:
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
===================================================================================================
**JOB DESCRIPTION**
**Officer - AO&CS in the role of Customer Service**
**(OUText - Customer Service)**
**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.
**Reservations & ticketing**:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”**
**========================================================================================================**
**Officer - Security - AO&CS**
**(OUText - Security)**
**Primary Responsibility**:
You will be responsible for implementation of security policy and procedures laid down by the Company.
**Mission**:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
**Focus**:
Manage safe and secure operations in accordance with security program and applicable procedures.
**Functional Responsibilities**:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required
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