Miles Ba

**Aufgaben**:
**Job Title: Business Analyst
**Level: T8
**‘Miles’ **is an ERP software for automotive finance, leasing, fleet, and mobility management. It’s an end-to-end solution encompassing front-, mid
- and back-office functions that can be extensively customized to the customers’ needs through configuration.

**Roles and Responsiility:
- As a Business Analyst you’re an advisor to the customer when it comes to best practices, process improvement, and finding solutions.

This means you will:

- Participate in the requirements gathering workshops with stakeholders.
- Analyze the requirements and the impact of these requirements.
- Create AS-IS and TO-BE Process maps (Assess business process and system inefficiencies)
- Elicit and clearly document business and systems requirements and Create Business requirement artefacts like Use Case, FSD, FRS, RTM etc.
- Design solutions based on the requirements both functional and technical.
- Negotiate with customers when they have special requests and think about the product consistency and the product strategy when validating solutions.
- Configure the functional solution and/or manage the configuration.
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
- Support customer during UAT phase
- Be proficient in Defect Management (using tools like JIRA etc.)
- Identify ways to increase adoption and customer satisfaction
- Support and align efforts to meet customer and business needs
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
- Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
- Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
- Meet with project team regularly to review project deliverables and deadlines
- Support system conversions, upgrades, enhancements

**Qualifikationen**:
If you have,
- Several years’ experience with Sofico Miles product - Mandatory
- Leasing or mobility knowledge/interest is a plus
- You are currently in the role of BA
- You have an affinity with or a strong interest in IT with good stakeholder management.
- You have a strong analytical mind, communication, dynamic, organized, flexible, and service-oriented. You're eager to learn and are looking for a challenge.

You are an excellent team player and