Subject Matter Expert

3 weeks ago


Mumbai, India Orange Business Full time

**About the role**:
Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
Key Spoc for
- Top & Major Incident ,
- Problem ,
- Change & Operation Project Management
- Patch & Release Management
- Capacity Management
- Knowledge management (KEDB)
- Design Documentation and Reporting
- Getting resolution from Third parties, Vendors and suppliers for fault

Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA
Root cause analysis and Preventive maintenance
Participate in Change management, assess Risk and Impact
Mentor & Hand hold L1/L2 Teams and enhance their performance
Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools
MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Building team and making L1 self-sufficient for handle repeated faults

**About you**:
Excellent experience in installation,configuration & troubleshooting with Windows Server administration including Active Directory, DHCP, DNS,
Experience managing Microsoft based identity products like ADFS and Identity Manager
Experience administering identities in O365 environmentRich Hands on Rich experience in administration, mainnance of Micrososft Windows Servers 2008/2012/2016
In depth knowledge of VMWare Administration and troubleshooting
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
3 + Experience on Windows Vulnerabilities Assesment and mitigation via SCCM
Good knowledge in preparing RFO, RCA’s, documentation, Knowledge Bank.
Rich experience in handling of Implementation projects
Rich experience in solution designing, architect role for the huge & complex network environments

**Additional information**:
8-10 years relevant exp.
2-3 -Years of Level 3 24X7 Operatoions support
Excellent knowledge in Active directory forest and multiple domain trusts and Windows clustering
Good knowledge in Powershell, GPO maintenance, DFS servers and Antivirus software, DNS & DHCP
Good Knowledge & experience on Back-up, Restore technologies and OS dependencies
Hands-On Experience in Installation, configuration & Troubleshooting with vSphere and ESX/ESXi servers versions 4.x / 5.x / 6.x, virtualisation related products and disaster recovery concepts
5-6 Experience in VMware Administration (ESX / VMware / VSphere / Vcenter / Vmotion/ Vrealize)
Designing Implementation and Administration of Vsphere ESX ESXi enviornments
Strong understanding of storage concepts, and proven ability to troubleshoot network related problems

**Department**:
International Zone

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular


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