Resident Captain

**Job Description: Customer Relationship Executive**

**Criteria**:Hotel Management Diploma /Degree/Property Management /Hospitality

Experience

**Minimum Experience** - 3-4 years (Hospitality/Aviation)

**Age bar** - 28-35 Years

**Job Responsibility**
- Act as an overall shift in charge charge/Monitoring & managing entire site operations during the shift.
- Maintain an aggressive hospitality outlook by anticipating student’s or resident’s needs.
- Actively and energetically seek opportunities to resolve any and all students or residents’ concerns in poised and confident manner.
- Cooperate, Coordinate and Communicate with other departments and vendors as required.
- Welcome & greet all visitors, Show around the property in case of any new inquiries, Support

Sales team for tele calling.
- Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
- Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
- Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
- Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents
- Vendor's attendance check/approval/bill check /bill process/payment follow up.
- Petty Cash Management as per laid down SOP.
- Manage ERP of respective area/building
- Maintaining feedback or complaints procedures for students or residents to use
- Keeping the students or residents updated on the status of complaints
- Taking/Producing Minutes of fortnightly or monthly Meetings with students floor representatives.
- Get students or residents feedback /Complaint’s and liaise with HOD for any remedial action.
- Perform all work as assigned by the Hospitality Manager as deemed necessary to maintain and operate the property at an optimum level
- Sending daily occupancy and service reports to concerned authorities
- Making & sending MIS of respective property to Hospitality Manager Monthly.
- RFID Band top ups, all meals food tasting at Mamaliga and take appropriate actions in case of any issue in regards to food.
- Hostel Show around for new admission visits /Provide brief to them for Hostel amenities &
Facilities
- Support Sales Calling when free.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Viman Nagar,, Pune - 411014, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)