Tele Caller Executive

5 months ago

Dhanori Pune Maharashtra, India ACE Pvt.Ltd Full time

**Job Overview**:
As a Telecaller in the Finance Recovery Office, you will be responsible for contacting individuals with outstanding financial obligations to facilitate debt recovery. Your primary objective is to negotiate and collect overdue payments, while maintaining a professional and empathetic approach. This role requires effective communication skills, a strong understanding of financial terms, and the ability to navigate challenging conversations to achieve successful outcomes.

**Key Responsibilities**:

- **Outbound Calling**:

- Initiate outbound calls to debtors with overdue payments.
- Communicate clearly and persuasively to understand the reasons behind payment delays.
- **Negotiation**:

- Employ effective negotiation techniques to establish mutually agreeable repayment plans.
- Provide information on alternative payment options and settlement arrangements.
- **Customer Assistance**:

- Address customer queries and concerns regarding outstanding debts.
- Provide accurate and comprehensive information on outstanding balances and payment terms.
- **Documentation**:

- Maintain accurate and detailed records of all communication with debtors.
- Document any agreements or arrangements made during conversations.
- **Compliance**:

- Adhere to all relevant laws, regulations, and ethical standards in debt collection practices.
- Ensure compliance with company policies and procedures.
- **Reporting**:

- Generate and submit regular reports on call outcomes, progress, and challenges.
- Collaborate with supervisors to analyze data and strategize for improved recovery rates.
- **Customer Relationship Management**:

- Build rapport with debtors to encourage positive engagement and cooperation.
- Handle difficult conversations with professionalism and empathy.

**Qualifications**:

- High school diploma or equivalent; additional education in finance or related field is a plus.
- Proven experience in a similar telecalling or debt collection role.
- Excellent communication skills, both verbal and written.
- Strong negotiation and persuasion abilities.
- Familiarity with financial terms and concepts.
- Ability to work independently and collaboratively within a team.
- Proficient in using computer systems and CRM software.

**Attributes**:

- Persistence and resilience in handling challenging situations.
- Professionalism and integrity in dealing with sensitive financial matters.
- Empathetic and customer-focused approach.
- Strong problem-solving skills.

**Job Types**: Full-time, Fresher

**Salary**: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend only

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi, english, marathi (required)

Ability to Commute:

- Dhanori, Pune, Maharashtra (required)

Ability to Relocate:

- Dhanori, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

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