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Bengaluru, India JPMorgan Chase Bank, N.A. Full time

Job Responsibilities:

- Design, develop, and maintain product/non product Ops Analytics dashboards for the Strategic Insights group and teams across CCB Ops and Product teams using data visualization tools such as **Tableau**, Adobe Analytics and other BI tools
- Interpret and analyze the insights from **Tableau-based dashboards **& interactive analytic suites to identify and present actionable opportunities and monitor the comparative effectiveness of various initiatives across teams. Package and present data and insights in an executive and visualized format
- Prepare and automate the data needed for **Tableau dashboards**, including any statistically derived metrics or benchmarks; and uses multiple analytic tools and data sources to support that objectives, including **Tableau**, **SQL**, Alteryx, Python and Excel.
- Pro-actively identify key growth areas and opportunities and communicate recommendations to the leadership team and various operation and strategy teams across the firm to influence and fine-tune our ops strategies.
- Collaborate with cross-functional strategy teams to design and deliver customized analyses and strategic roadmaps, and synthesize the data into actionable insights to influence and drive business across CCB D&A organization
- Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes. Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points. Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, leadership teams and business partners in regularly-scheduled analytics meetings chaired by the analyst in this role
- Support the creation of automated visualizations using **Tableau** to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics. Embrace a growth and learning mindset; proactive and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges

**Required Qualifications, capabilities and Skills**:

- 6-8 years of related experience in data visualization, analytics and data driven strategy roles. Bachelor's degree in a quantitative discipline such as business, finance, economics, engineering, statistics, information system, or mathematics; Master's degree in a STEM field preferred
- Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
- Strong **Tableau and Tableau Server** knowledge and skills; other visualization designing tools such as Power BI, Illustrator, Adobe Analytics or equivalent is a plus
- Excellent analytical ability as well as hands-on experience with analytical and statistical packages/databases (e.g. Alteryx, SQL or equivalent); Exposure to cloud (AWS / Azure) is a plus
- Ability to analyze, interpret and translate metric performances into insights and recommendations, and package and present projections, performance trends, and performance outlooks in an executive format. Experience with data automation or data wrangling ETL tools such as Alteryx, Trifecta or equivalent
- Demonstrated experience in analyzing voluminous data from raw sources. Ability to conduct research into data mining issues, practices, and products as required
- Demonstrated problem solving skills, especially in a fast-paced environment. Understanding of the key drivers within the customer journey across card, retail and auto lines of business is preferred

**Prefered Qualifications, capabilities and Skills**:

- Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment
- Should have a very good understanding of IT processes and databases. Should be able to work directly with data owners/custodians and contribute in building analytics data hub
- Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus
- Superior judgment to mitigate risk, and to foster an environment where risk/control issues are escalated and trends are anticipated and identified
- Acting with integrity, and protecting our company, clients and customers

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our succe