Product Owner

3 months ago

Bengaluru Karnataka, India Upland Software Full time

**Product Owner**

**Job Description**:
**Who are we?**:
**Upland India** is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a growing team and strongly believe in creating an environment that fosters ownership, accountability, and psychological safety for our people. Our culture is cool, innovative and people friendly. We take pride in our work and love a good challenge. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change.

**What’s the Opportunity?**:
**Waterfall** allows brands to plan, manage, and analyze advanced SMS and MMS campaigns that drive list growth, engage, and retain customers, and increase revenue. Waterfall’s superior segmenting, tracking, and personalization features; along with coupons, offers and mobile wallet capabilities, help companies extend their marketing efforts, increasing loyalty and driving success. Customers like The Gap, Crate & Barrel and Credit One Bank use Waterfall to create and deliver targeted marketing campaigns, loyalty programs and customer notifications. With Waterfall, 7-Eleven drove $4 million in revenue in just 4 days using a text-in offer campaign.

**We are looking for an enthusiastic and dynamic individual with 5+ years of experience to join Upland India as a Product Owner** with the **Waterfall** team**. **The individual will assist-with with the design, development, and management of product plans and to manage execution.

**What’s Exciting?**:

- ** Be part of the early-state team buildout and acquire the product knowledge**. Our distributed backend systems handle petabyte-scale high volume data 24 hours a day, 7 days a week supporting our products
- ** Work directly on a modern and growing product stack** and contribute to a long history of front-end thought leadership and open-source contributions
- ** Together, we’ll pursue interesting challenges** in data visualization, component-based architecture, and front-end performance optimization, which will provide you with many opportunities to find creative, blog-worthy solutions

To be a part of this journey, **you should have an overall industry experience of 3 - 5 years of experience** as a Business Analyst / Product Owner delivering technology enabled solutions. **Prior experience in the mobile space will be an advantage.**

**What would you do?**:

- Identify and manage existing and emerging risks from business activities and job role
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
- Facilitate the analysis and design of technology solutions supporting delivery functions to ensure business needs are met
- Drive the gathering of requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses
- Participate in analysis and verification of requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards
- Translate requirements from Product Managers into epics and stories for the team with clear criteria around acceptance and behavior
- Facilitate traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation, and defect prioritization
- Assist quality assurance leads with the planning and review of test artifacts
- Collaborate with other Product team members across Upland and adopt / contribute to best practices on product development
- Facilitate clarification and active participation in defect management activities to confirm requirements and SLAs are being met
- Manages change control activities for affected system artifacts

**What are we looking for?**:

- Experience in practical AGILE and SCRUM with demonstrated ability in delivering incremental value to customers
- An excellent team player with a track record of building strong, cross-functional working relationships across departments and functions
- Clear communication and presentation skills
- Familiarity in handling complex and ambiguous problems with a flair to break them down into manageable problems and come-up with creative solutions
- You love working with engineering teams and customers and like to deliver value
- Take ownership of the problem right from the start and take actions with proactive communication
- Experience working in a distributed team
- Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

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