Reverse Logistics

3 weeks ago

Bengaluru, India Rapid Global Business Solutions Full time

**Years of Experience**: - 1 to 3years

**Job Experience**: New college graduate or 1 to 3 years working experience in operations, customer service, reverse logistics, Repair Buyer and SAP.

**Educational**: Bachelor's degree in Engineering

**Primary Responsibilities**: - Follow & execute defined guidelines/checklist in managing Asia/EU returns & coordinate closely with regional SPOC's and CSR's to ensure part return within stipulated time. Work closely with Engineers, ensure return of warranty eligible parts after failure analysis. Monitor logistics, flow of parts and POD, must take proactive action if delay or escalate. Manage multiple RAM statuses and ensure closed loop transaction (RAM: Return Automation Management).Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions. Ability to understand issue's related to returns, RCA and provide solution in time bound manner. Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ability to interpret large data and suggest CIP's. Prepare weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics, provide RCA on misses.

**Desirable Skills required to perform the job**: - Knowledge in SAP R/3 SD Module and prior experience in returns management, procurement or Order Management processes. Excellent verbal and written communication skills, ability to effectively communicate cross-functionally.
Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines. MS Office Skills (Excel, Word, PowerPoint, SharePoint). Strong interpersonal skills, with a desire to work as part of a team. Experience in aftermarket Spares Operations or Automotive. Understanding of reverse value chain/repair operations. Executed Projects related to Supply chain or logistics.

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