Managing Editor

3 weeks ago

Mumbai, India Pepper Content Full time

Pepper Content is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

We are scaling up our operations rapidly, and the Managing Editor will be responsible for maintaining quality standards and growing our content operations in the banking, financial services, and insurance (BFSI) domain.
- As a key stakeholder in maintaining the quality of content for the BFSI domain, the Managing Editor will have complete ownership over the quality of deliverables for this particular domain, develop growth-focused strategies, and ensure optimization in communication between clients, creators and editors.
- The Managing Editor will report directly to the Head of Editorial.

At Pepper, you'd be:

- Quality assurance: Setting a benchmark for quality expectations and maintaining a high standard of quality for all deliverables in the BFSI domain. Identifying lapses in quality and proactively improving overall content quality through scalable quality frameworks.
- Reviewing: Reviewing and sampling edited pieces to ensure factual accuracy, depth of research, domain expertise, and quality of language before project delivery.
- Communication: Ensuring client requirements are communicated effectively to content writers and editors. Responding to and resolving queries that come from editors and writers.
- Evaluation: Conduct performance assessment for writers and editors on a regular basis and conduct briefing and review sessions to satisfy evolving quality expectations.
- Briefing and Preparation: Collaborating with the content management team to create briefing materials, such as concept notes, writing guidelines, and instruction videos.
- Liaisoning: Engaging periodically with clients and the internal team to set quality expectations, understand requirements, and provide insights to the content strategy team.
- Operations: Creating execution strategies for content writers and editors in collaboration with the operations and delivery teams. Collaborate with the Operations team to create allocation strategies and manage deadlines.
- Team building and mentoring: Manage a diverse group of senior editors & editors to build a strong team of experts as the business grows.
- Strong knowledge of banking, financial services, and the insurance industry.
- Strong copyediting and proofreading skills, with advanced knowledge of applied grammar.
- At least 3 years of experience in managing teams of editors and handling queries.
- A good understanding of content writing, content marketing, and SEO is an advantage.
- Strong experience in managing highly fluid work environments and managing multiple projects at the same time
- Excellent deadline-management skills and the ability to balance quality standards and delivery timelines.

Benefits at Pepper:

- Paid leaves for new parents
- Paid Menstrual Leave
- Flexible work timings
- Medical Insurance coverage for all employees and dependents including Parents or In-laws
- COVID 19 insurance coverage for all employees and dependents including Parents or in-laws

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