Customer Support Representative

4 weeks ago


Mumbai, India Outsourced well Full time

**Experience - Freshers can apply**

Job description

**Customer Interaction**:
**Issue Resolution**:

- Effectively address and resolve customer concerns, including order issues, product inquiries, and general assistance.

**Upselling and Cross-selling**:

- Identify opportunities to upsell or cross-sell products based on customer preferences and needs.
- Provide recommendations and product suggestions to enhance the customer's shopping experience.

**Order Management**:

- Assist customers with order placement, tracking, and modifications.
- Coordinate with the fulfillment team to ensure accurate and timely order processing.

**Job Types**: Part-time, Permanent

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Expected hours: 4 - 5 per week

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Comfortable working in Ghatkopar west location ?
- Experience in customer support ?
- Comfortable with part-time job?



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