Operations - Officer - Cpu Retail Liabilities

3 weeks ago

India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Operations - Officer - CPU Retail Liabilities (41_1394_100194)

**Office Location**: Bengal Intelligent Park(RAKRd), Bengal Intelligent Park(RAKRd)

**Position description**:
Operations - Officer - CPU Retail Liabilities

**Primary Responsibilities**:

- Receipt and verification of forms/instructions at Mail room / Processing Units including Lead initiations for AOD/CI received from RBB for cases received without lead appearing in FTS/CRM.
- Handling Outward courier desk, Data entry and authorization of particulars relating to customers opening new accounts in core and other surround systems
- Data entry and authorization of particulars relating to customer maintenance/updations in core and other surround systems
- Scanning of signature of customers,Scanning of customer account opening forms/customer instruction forms. Initial checking/Knock off of forms/instructions processed in core and surround systems under
- supervision of Bank Staff Handling generation of Tele Banking TINS Quality check and verification of customer static data in core/surround systems
- Providing support for back office viz; Administrative work, filing and record keeping.Initial checking/Knock off of suspense accounts and related reporting under the supervision of Bank Staff.
- Query resolution after verification of customer information.Verification, inputting & Authorisation of Re-KYC forms (Individuals).Inputting & Authorisation of Re-KYC forms (Non-Individuals) (BPO).
- Organizing printing of welcome kit deliverables and cards in co-ordination with printing vendors.
- Data entry for Account opening & Customer instruction forms processing through imaging Applications. Ensure Customer details are validated in FC System before Processing.
- Strict Adherence to the policy/ process guidelines,Quality check / Updating the correct values for Forms which are having Mismatches.
- Verifying / Providing responses to CPUs / stake holders for observations/ Deviations observed,
- , Credit Facility Details and Signature check for on-board customer etc. Users to ensure data captured in System Vs Images are correct or not and any observations to be highlighted to CPUs

**Additional Responsibilities**:

- Any other additional activities, Adhoc Activities which can be performed by HDB Staff will be assigned to BPOs as and when requirement arises.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Academic score**: Pass
- **Institution tier**: Any

**Required work experience**
- **Industry**: Banking preferred - but not a constraint
- **Role**: Operations
- **Years of experience**: 0 to 2

**Key Performance Indicators**:
Compliance orientation

**Required Knowledge**:
Good in excel and MS office

**Other details**
- **Contract Types**: Permanent

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