Telecaller
2 weeks ago
We are searching for a passionate and articulate Order Confirmation Telecaller to join our growing e-commerce team. In this role, you will be responsible for contacting customers who have placed orders on our online store to confirm their order details, answer any questions they may have, and process payments.
**Responsibilities**:
- Contact customers via phone to confirm their online orders
- Verify customer billing and shipping information
- Process customer payments securely
- Address customer inquiries regarding their orders and products
- Provide excellent customer service and ensure customer satisfaction
- Maintain accurate records of all customer interactions
**Qualifications**:
- Minimum of 1 year of experience in a telecalling or customer service role
- Excellent communication and interpersonal skills
- Strong telephone etiquette and ability to speak clearly and professionally
- Proficient in English (written and spoken)
- Ability to work independently and meet daily targets
- Familiarity with e-commerce operations is a plus
- Experience with CRM software a plus
Pay: ₹7,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Secondary(10th Pass) (preferred)
**Language**:
- English (preferred)
Work Location: In person
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