Patient Coordinator

7 months ago


Velachery Chennai Tamil Nadu, India Dr Ahameds Apple LLP Full time

We are looking for an energetic associate to drive smooth Patient Experience in the center, in line with the company policies and service standards.

**Responsibilities**:

- Service Excellence: Ensure a smooth journey for patients visiting the center (OP/IP), by reducing wait time, anticipating needs and proactively solving queries.
- Patient Feedback: Collect and analyze patient feedback, identify trends and gaps, and solutions.
- Medical Record Management: Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely.
- Facility Management: Ensure Hygiene and upkeep of the center as per defined KPI/standards. Make sure that all assets are utilized efficiently, proactively address any equipment break downs.
- New Initiatives: Support the Manager, Operations in implementing new initiatives pertaining to service excellence, cost optimization etc.
- MBA/MHA from a reputed college/institution.
- Min. 2-5 years of experience in managing patient journey/floor coordination.
- Should have experience in service excellence and managing patient journey, floor management, patient coordination.

**Job Type**: Full-time

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Schedule**:

- Day shift

**Ability to commute/relocate**:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

*Speak with the employer* +91 8248851836

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8248851836



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