Counselor Receptionist

A Counselor cum Receptionist is a dual-role position that involves providing receptionist duties while also offering counseling and support services to students of our academy. This role requires a dynamic individual with excellent communication skills, empathy, and a strong ability to multitask. The Counselor cum Receptionist acts as the first point of contact for individuals seeking assistance, ensuring they feel welcomed and supported from the moment they enter the premises.

**Key Responsibilities**:
**Reception Duties**: Greet visitors, clients, or patients in a warm and friendly manner.
Manage appointment schedules, ensuring efficient coordination and organization.
Maintain a tidy and inviting reception area, creating a positive first impression for visitors.
Handle incoming and outgoing mail, packages, and deliveries.
Assist with administrative tasks, such as filing, data entry, and maintaining records.

**Counseling and Support**: Provide counseling to individuals seeking admission in our courses.
Guide about our courses and benefits.
Facilitate individual or group counseling sessions as needed.
Offer resources, referrals, and guidance to clients to address their specific challenges.
Maintain strict confidentiality and adhere to ethical guidelines in counseling interactions.

**Client Relationship Management**:Build and maintain positive relationships with clients or patients.
Respond promptly to client inquiries or concerns, demonstrating a compassionate and understanding attitude.
Follow up with clients to check on their progress or to schedule further appointments.
Collaborate with other team members to ensure a cohesive and supportive environment for clients.

**Documentation and Reporting**:Maintain accurate and up-to-date records of client interactions and counseling sessions.
Prepare reports and documentation related to counseling services, as required.
Keep records of appointments, cancellations, and rescheduling activities.

**Office Support**:Assist with various administrative tasks and provide support to other staff members as needed.
Handle general inquiries about the organization's services, programs, and policies.
Ensure that office supplies are adequately stocked and maintain office equipment.

**Salary**: ₹145,000.00 - ₹220,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9453242206