Customer Service

5 months ago


Pune, India Tech Mahindra Full time

**Roles and Responsibilities**:

- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.

**Perks and Benefits**
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Immense Growth Opportunities

**Interview Rounds**:
**1st Level - UAT / Operations**

**2nd Level - Versant [ Need to score 60 and above]**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹29,000.00 - ₹37,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 09096020520


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