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Customer Service
6 days ago
**Roles and Responsibilities**:
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
**Perks and Benefits**
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Immense Growth Opportunities
**Interview Rounds**:
**1st Level - UAT / Operations**
**2nd Level - Versant [ Need to score 60 and above]**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹29,000.00 - ₹37,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 09096020520
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