IT Support

**JD for IT Support Technician**

Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved

**Qualifications for Help Desk Technician**
- Microsoft Certified Systems Engineer designation, preferred
- 2+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with mínimal notice
- Available to work regular overtime
- Proficiency with a MAC and IOS computers
- Excellent oral communicationskills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues

Key Skills
- L2 Troubleshooting skills in hardware, software, and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until to get solution for an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Create technical documentation and manuals.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Kathirkamam, Pondicherry, Puducherry: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8838621229