Front Office Receptionist

5 months ago

Calicut, India advanced gro hair Full time

**Responsibilities**:

- **Front Office Receptionist Duties**:

- Welcome and greet visitors in a professional and friendly manner.
- Direct visitors to the appropriate person or department.
- Manage the reception area, ensuring it is tidy and organized.
- Handle incoming and outgoing mail and packages.
- Monitor and control access to the premises.
- Follow security procedures and protocols.
- **Telecaller Duties**:

- Answer incoming calls and provide information to callers.
- Make outbound calls to clients, leads, or customers.
- Conduct follow-up calls to gather feedback or provide additional information.
- Handle customer inquiries and resolve issues promptly.
- Maintain a positive and professional phone demeanor.
- **Customer Service**:

- Provide excellent customer service to both in-person visitors and callers.
- Address inquiries, resolve concerns, and ensure customer satisfaction.
- Maintain a polite and helpful attitude at all times.
- **Administrative Support**:

- Assist with general administrative tasks, including data entry and filing.
- Coordinate appointments and meetings as needed.
- Handle basic office functions and support office staff when necessary.
- **Technology Proficiency**:

- Use office equipment, such as phones and computers.
- Enter and update customer information accurately in the database.
- Familiarity with customer relationship management (CRM) software is a plus.
- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to communicate professionally and effectively over the phone.
- **Sales Support (if applicable)**:

- Introduce products or services during calls and generate interest.
- Collect and record customer information for sales leads.
- **Team Collaboration**:

- Collaborate with colleagues and other departments to ensure smooth operations.
- Communicate relevant information to the team.

**Qualifications**:

- **Customer Service Skills**:

- Strong customer service orientation.
- Ability to handle customer inquiries and issues with patience and professionalism.
- **Communication Skills**:

- Clear and effective communication skills, both verbal and written.
- **Organizational Skills**:

- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in managing tasks.
- **Tech Savvy**:

- Proficiency in using basic office software, phones, and CRM systems.
- **Adaptability**:

- Ability to adapt to changing situations and priorities.
- **Problem-Solving Skills**:

- Ability to quickly and effectively solve problems as they arise.
- **Sales Skills (if applicable)**:

- Basic understanding of sales processes and the ability to convey product or service information persuasively.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Calicut, Kerala (required)

Ability to Relocate:

- Calicut, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9080605488

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