Academic Counselor

1 month ago


Noida Uttar Pradesh, India Happy Staffers Services Full time

**Responsibilities**:
**1. Student Counseling and Guidance**

Assess Student Needs: Conduct initial assessments to understand students' academic backgrounds, goals, strengths, and areas of improvement.

Provide Course Guidance: Offer guidance on available courses and programs that match students’ career goals, academic needs, and interests.

Career Counseling: For older students, provide insights on career paths, necessary skills, and how specific courses or programs can help achieve their goals.

**2. Sales and Enrollment**

Lead Conversion: Engage with prospective students and parents to convert leads into enrollments by presenting the benefits of the programs and resolving any objections or concerns.

Follow-Up: Conduct regular follow-ups with leads and prospects to nurture interest and encourage sign-ups.

Achieve Enrollment Targets: Meet or exceed monthly and quarterly enrollment goals by actively managing and converting leads.

**3. Product Knowledge and Training**

Stay Informed: Maintain up-to-date knowledge of the company’s courses, curriculum, and educational offerings.

Training and Development: Participate in regular training sessions to improve counseling skills, product knowledge, and sales techniques.

Answer Queries: Address questions related to course content, duration, learning outcomes, and program benefits.

**4. Relationship Building and Customer Service**

Build Rapport: Establish positive relationships with students and parents by showing empathy, understanding, and patience.

Provide Ongoing Support: Support students through their learning journey by checking in periodically to see how they’re progressing and if they have any challenges.

Handle Complaints and Concerns: Address any issues, complaints, or feedback from students and parents to ensure satisfaction and retention.

**5. Administrative Duties**

Documentation: Maintain accurate records of all counseling interactions, enrollment statuses, and follow-ups using the CRM system.

Reporting: Prepare weekly/monthly reports on leads, conversions, feedback, and any trends observed in student inquiries.

6. Collaboration with Other Departments

Work with Sales and Marketing Teams: Coordinate with the sales and marketing teams to understand lead sources, campaign goals, and promotional strategies.

Feedback to Product Team: Share feedback from students and parents with the product team for potential improvements or adjustments to courses and materials.

Participate in Events: Support or attend webinars, workshops, and other promotional events to connect with students and showcase the Ed-tech offerings.

**7. Continuous Improvement**

Analyze Performance: Regularly review counseling techniques, conversion rates, and feedback to identify areas for improvement.

Adapt to Market Trends: Stay updated on educational trends and adapt counseling strategies to meet evolving student demands and market changes.

Skill Development: Engage in ongoing training to improve communication, counseling skills, and product knowledge.

**Regard**

**Senior HR**

**Ashika Kumari**

**7457911134**

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- what is your Age?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Academic counseling: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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