Academic Counselor
1 month ago
**Responsibilities**:
**1. Student Counseling and Guidance**
Assess Student Needs: Conduct initial assessments to understand students' academic backgrounds, goals, strengths, and areas of improvement.
Provide Course Guidance: Offer guidance on available courses and programs that match students’ career goals, academic needs, and interests.
Career Counseling: For older students, provide insights on career paths, necessary skills, and how specific courses or programs can help achieve their goals.
**2. Sales and Enrollment**
Lead Conversion: Engage with prospective students and parents to convert leads into enrollments by presenting the benefits of the programs and resolving any objections or concerns.
Follow-Up: Conduct regular follow-ups with leads and prospects to nurture interest and encourage sign-ups.
Achieve Enrollment Targets: Meet or exceed monthly and quarterly enrollment goals by actively managing and converting leads.
**3. Product Knowledge and Training**
Stay Informed: Maintain up-to-date knowledge of the company’s courses, curriculum, and educational offerings.
Training and Development: Participate in regular training sessions to improve counseling skills, product knowledge, and sales techniques.
Answer Queries: Address questions related to course content, duration, learning outcomes, and program benefits.
**4. Relationship Building and Customer Service**
Build Rapport: Establish positive relationships with students and parents by showing empathy, understanding, and patience.
Provide Ongoing Support: Support students through their learning journey by checking in periodically to see how they’re progressing and if they have any challenges.
Handle Complaints and Concerns: Address any issues, complaints, or feedback from students and parents to ensure satisfaction and retention.
**5. Administrative Duties**
Documentation: Maintain accurate records of all counseling interactions, enrollment statuses, and follow-ups using the CRM system.
Reporting: Prepare weekly/monthly reports on leads, conversions, feedback, and any trends observed in student inquiries.
6. Collaboration with Other Departments
Work with Sales and Marketing Teams: Coordinate with the sales and marketing teams to understand lead sources, campaign goals, and promotional strategies.
Feedback to Product Team: Share feedback from students and parents with the product team for potential improvements or adjustments to courses and materials.
Participate in Events: Support or attend webinars, workshops, and other promotional events to connect with students and showcase the Ed-tech offerings.
**7. Continuous Improvement**
Analyze Performance: Regularly review counseling techniques, conversion rates, and feedback to identify areas for improvement.
Adapt to Market Trends: Stay updated on educational trends and adapt counseling strategies to meet evolving student demands and market changes.
Skill Development: Engage in ongoing training to improve communication, counseling skills, and product knowledge.
**Regard**
**Senior HR**
**Ashika Kumari**
**7457911134**
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- what is your Age?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Academic counseling: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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