Operations Support Executive

2 months ago


Chandigarh, India Eon Infotech Ltd Full time

**Role/Responsibilities -**
- Managing Customer Service Field Team / Support technicians.
- Attending customer calls and complaints professionally.
- Coordinating with client, production team and management.
- Proactively monitoring of VTS devices through dashboard/MIS/Web App.
- Planning replacement / maintenance of faulty devices.
- Conducting customer trainings on VTS front-end operations/reports generations.
- GPS Data Analysis
- Updating Information Systems
- Other relevant activities related to VTS Operations and desired by client

**Essential Skills -**
- Customer Manangement.
- TeaM/Field Staff Management
- Planning & Scheduling of team work
- Good verbal & written communication skill
- Active problem solving skills
- Ability to handle pressure
- Knowledge of Open Office / MS-Office, Google Map

**Desired Skills -**
- Knowledge about Telecom/Vehicle Electronics
- Client call & complaint handling.

**About Eon-**

An ISO Certified 9001:2015 company headquartered in the Northern Indian city of Mohali (adjoining Chandigarh) - an area that offers an unmatched work-life balance. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of Defence Electronics and asset tracking systems to its clients. We hold an Industrial License from Govt of India for Defence Electronics manufacture since 2008.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹17,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX



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