IT Support Bangalore

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

**Location: Bangalore
**Responsibilities (but not limited)**:

- IT Helpdesk 1st & 2nd line support (either from users directly or global help desk)
- End-user support re. PC, mobile phone, office phone, printer, scanner, etc.; requested via mail/phone/walk-in by end-user
- Support work includes troubleshooting, problem isolation/analysis, providing workarounds/resolutions, escalation of issues to manufacturer/IT teams abroad
- Support target sites are local offices, warehouses, R&D Centre, annual event at hotel, by remote/onsite, also annual power inspection support for those sites

Additional responsibilities outside of support;
- Projects, such as PC/Mobile phone/handy printer kitting, office/warehouse move and expansion, participate global project as local counterpart and handle local tasks,
- such as domain migration, Upgrade to Windows10, Office365/Exchange online/IP phone migration, Develop local SharePoint site, Website update

**Qualifications**
- Degree in Computer Science/Information Technology preferred
- 3+ years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- Some experience in networking setup and support is a definite advantage
- Comfortable working in a team or individually
- Fluent in English is a must
- Able to work outside normal business hours for emergency issues
- Immediate availability will be an advantage
- Overseas applicants will not be considered at this stage

**Computer Skills**
- Client system Microsoft certification
- Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
- Office 365 environment
- VC support experience on Cisco WebEx / Zooms Polycom etc
- Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
- Mac Skills:
- Mac OS
- Troubleshoot and resolve issues with company -issued Mac computers and mobile devices.