Beauty Advisor

**Sales**
- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out of stock procedures as set by Manager
- Actively participates in FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer and invites them
- Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

**Consultation**
- Greets customers upon arrival with a verbal greeting and smile
- Fully investigates customers’ needs using open-ended questions and demonstrates active listening
- Demonstrations and consultations are hygienic and educational

**Product and Technical Knowledge**
- Displays a competent level of Product Knowledge, keeps up-to-date in this area
- E-Learning
- Aware of and adheres to security and cashiering procedures

**Personal and Counter Image**
- Brand dress code and grooming followed, strong personal image displayed
- Keeps brush belt clean and in good order
**Sales**
- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out of stock procedures as set by Manager
- Actively participates in FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer and invites them
- Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)
- **Consultation**
- Greets customers upon arrival with a verbal greeting and smile
- Fully investigates customers’ needs using open-ended questions and demonstrates active listening
- Demonstrations and consultations are hygienic and educational
- **Product and Technical Knowledge**:

- Displays a competent level of Product Knowledge, keeps up-to-date in this area
- E-Learning
- Aware of and adheres to security and cashiering procedures
- **Personal and Counter Image**
- Brand dress code and grooming followed, strong personal image displayed
- Keeps brush belt clean and in good order

**Roles & Responsibilities**

**Sales**
- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out of stock procedures as set by Manager
- Actively participates in FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer and invites them
- Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

**Consultation**
- Greets customers upon arrival with a verbal greeting and smile
- Fully investigates customers’ needs using open-ended questions and demonstrates active listening
- Demonstrations and consultations are hygienic and educational

**Product and Technical Knowledge**
- Displays a competent level of Product Knowledge, keeps up-to-date in this area
- E-Learning
- Aware of and adheres to security and cashiering procedures

**Personal and Counter Image**
- Brand dress code and grooming followed, strong personal image displayed
- Keeps brush belt clean and in good order