L4 - Cv Dms - Bh - Jamui - Bacl

**Experience**: 2 - 8 Years

**Location**: Patna RO (BACL)Bihar

**Nature of Job**: After-Sales

**Job role**: Collection [BACL]
- LEVEL: L4
- DEPARTMENT: CV DMS
- DESIGNATION: OFFICER
- RESPONSIBLE FOR: ALLOCATION OF PORTFOLIO TO VENDOR
- LOCATION: CITY
- EXPERIENCE: MINIMUM 2 YEARS OF EXPERIENCE, PREFERABLY IN FINANCIAL SERVICES/BANKING/FMCG/NBFC
- PREFERRED AGE: MAXIMUM 30 YEARS
- QUALIFICATION: ANY GRADUATE/ P.G/M.B.A.
- REPORTING TO: AREA MANAGER
- NATURE OF ROLE: INDIVIDUAL PERFORMER
- NEGOTIATION SKILLS
- MANAGING TEAMS
- RELATIONSHIP MANAGEMENT
- RESULT ORIENTED
- MULTITASKING
- Achieving the bucket wise resolution as per the target
- Reducing the flow rate to the next buckets
- Managing the Agencies & monitoring their performance
- Field visit on risk cases & escalation of issue cases after verification
- Follow up of Process & Compliance

**KEY PERFORMANCE AREA**

**SKILL SET REQUIRED**

**DESCRIPTION**

- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.
- Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked & reviewed.
- Flow rates to next BKT needs to be restricted on the location you are handling.
- Remove the non-performing FOs and recruitment the fresh team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
- HHT not working need to be informed to IT team for need of support.

**ROLE PROFILE/JOB RESPONSIBILITIES