Customer Service Associate
3 weeks ago
Job Title
- Customer Service Associate (Outbound/Inbound Voice process)
Location
- Navi Mumbai
Qualification
- SSC/HSC/Graduate
Salary for freshers
- Upto 22k + Incentives + Travel Allowance
- 30k to 35k + Unlimited Incentives + Attendance Allowance (Min 1 year exp in International BPO)
US Shifts
Cab Facility available
**Key Responsibilities**:*
1. Conduct outbound calls to customers in the United States for collection purposes.
2. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
3. Collaborate with team members to achieve individual and team targets.
4. Adhere to company policies and procedures while maintaining a high level of professionalism.
5. Utilize effective communication skills to interact with customers and team members.
**Requirements**:*
1. Previous experience in international customer service or collections is preferred.
2. Excellent verbal communication skills in English.
3. Ability to work in a night shift (7:00 PM to 4:00 AM).
4. Strong problem-solving and interpersonal skills.
5. Basic computer knowledge and proficiency in MS Office.
**Benefits**:*
1. Competitive salary package.
2. Cab facility for easy commuting.
3. Positive and collaborative work environment.
4. Opportunities for career growth and development.
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- US shift
- Weekend availability
Supplemental pay types:
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
- International BPO: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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