Performance Sepcialist

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

**What you will learn and contribute to**
- CDB Tasks, Report preparation, Dispatcher, 24*7 Support for care, EME rota update
- Pre-approval data consolidation and sharing with CT for WTR, Manual Case creation, EME Rota Update, Rerouting of cases
- Resolve, Nols and Clics account creation and modification
- KU task, RAS Key User
- Adhoc support handling (Monitoring, remote and onsite support in EME & case handling, Timer Extension, Product Change, Priority change, contract update, Daily report preparation for SKIL(No of Reports-5), MST report sharing with CSE and their LMs
- Support Programme run by care management (CPT Audit, data collection), KPI analysis and data sharing for management presentation and analysis, SUS adhoc tasks, Global Backlog Cleanup, Subregion PPTs preparation

**Your skills and experience**

**You have**:

- Experience of CDB
- Exposure to Sales force
- Xl expertise (formulas, pivots etc..), Powerpoint
- Power BI and Power Apps
- Customer focus
- Team working mindset
- Ability to quickly learn new things & willingness to explore new challenges

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
- At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.