Client Relations Executive

3 weeks ago


Kochi Kerala, India Happymindz Home Care Pvt Ltd Full time

Convert business sales and make sure that the monthly sales revenue is met.
- Establish and maintain relationships with current and potential customers.
- Receive incoming calls from customers with inquiries or complaints.
- Respond to inquiries from customers in a timely manner.
- Resolve customer complaints quickly and efficiently.
- Provide feedback on customer experience to management.
- Responsible for ensuring highest customer satisfaction, by taking required steps within the timelines.
- Develop strategies to improve customer relations.
- Act as a liaison between operations department and clients.
- Monitor service levels and suggest improvements.
- Investigate problems reported by customers.
- Prepare reports on customer interactions.
- Prepare daily, weekly and monthly reports on team performance.
- Reconciling payments to ensure the accounting system reflects the correct transactions.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 16/04/2024
Expected Start Date: 23/04/2024



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