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Client Service Executive

8 months ago

Bengaluru Karnataka, India Marconix Sales and Marketing Pvt. Ltd. Full time

Client Services Manager Job Description

Job Overview

We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

for Client Services Manager
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
- Good working knowledge of Excel and PPT is a must

Qualifications for Client Services Manager
- 1 to 2+ years prior experience in customer facing roles
- Proven experience in a leadership role is required
- Excellent communication skills in Hindi and English and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak a second language is an asset

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,215.17 - ₹20,206.52 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
- Microsoft Powerpoint: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Bangalore, Karnataka (preferred)

Work Location: In person