Barista

4 weeks ago


Adyar Chennai Tamil Nadu, India Sundari silks India Full time

**Job Description: Barista**

**Overview**

As the Head Barista, you will play a pivotal role in the daily operations of our coffee establishment, spearheading the preparation and presentation of high-quality beverages while delivering exceptional customer service. You will be responsible for not only crafting delicious coffee but also leading a team of baristas, ensuring that every customer enjoys an unforgettable experience. Your expertise in coffee culture and commitment to excellence will inspire your team and create a welcoming environment for our clientele.

**Key Responsibilities**
- **Team Leadership and Training**:

- Lead, mentor, and motivate a team of baristas, fostering a positive and collaborative work environment.
- Conduct regular training sessions to ensure team members are well-versed in coffee brewing techniques, equipment handling, and customer service protocols.
- Assess the skills of team members and provide constructive feedback to aid in their professional development.
- **Coffee Preparation and Quality Control**:

- Prepare a diverse range of coffee beverages, including espressos, cappuccinos, lattes, and specialty drinks, ensuring consistency and quality in every cup.
- Maintain high standards of cleanliness and organization in the coffee preparation areas, following health and safety regulations.
- Regularly evaluate the quality of coffee beans and other ingredients, ensuring they meet our high standards and make recommendations for improvements or new offerings.
- **Customer Service Excellence**:

- Engage with customers, taking their orders, providing recommendations, and answering questions about the menu to enhance their experience.
- Build rapport with regulars and create a welcoming atmosphere that encourages customer loyalty and satisfaction.
- Handle customer complaints and feedback professionally, using them as an opportunity to improve service and products.
- **Inventory Management and Ordering**:

- Monitor inventory levels of coffee beans, milk, syrups, and other supplies, placing orders as needed to ensure a well-stocked workspace.
- Collaborate with suppliers to source high-quality coffee and equipment that align with our brand values and customer preferences.
- Maintain accurate records of inventory and sales, providing reports to management as required.
- **Menu Development and Innovation**:

- Stay informed about coffee trends and innovations, incorporating them into our beverage offerings to keep the menu exciting and relevant.
- Collaborate with management to develop seasonal promotions and unique coffee creations that attract and retain customers.
- Experiment with new brewing methods, flavors, and presentations to enhance our product range.

**Qualifications**
- **Education and Experience**:

- A high school diploma or equivalent; additional education in hospitality or a related field is a plus.
- At least 2-3 years of experience as a barista, with a minimum of 1 year in a leadership role.
- Strong knowledge of coffee varieties, brewing techniques, and equipment.
- **Skills and Attributes**:

- Exceptional communication and interpersonal skills, with a passion for customer service.
- Ability to work in a fast-paced environment while maintaining composure and producing high-quality beverages.
- Strong problem-solving abilities and a proactive approach to work challenges.
- Basic proficiency in inventory management systems and point-of-sale (POS) terminals.

**Welcome Note**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Barista experience: 1 year (required)

Work Location: In person


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