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IT Executive
4 weeks ago
Dear,
Hiring for **IT Executive for Leading Hospitality Industry in Ahmedabad.**
**JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER ( IT Executive )**
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2012 / 2016
Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.
Interact with numerous computer platforms in a multi-layered client server environment
Troubleshooting network connectivity in a LAN/WAN environment **Requesting and coordinating vendor support**
When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.
Develop trends by monitoring and analysing incoming calls, problems and support requests Desktop Support
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network **When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member**
Develop trends by monitoring and analyzing incoming calls, problems and support requests Operational
User account administration, i.e., account creation and management and password resets on Active Directory
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for the daily switching of backup tapes at the different backup sites
Provides backup support and assistance to the Network Administrator as needed
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible **Works with other IT team members regarding new branch builds and upgrades**
Dealing with queries by following departmental procedures for fault resolution
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
Arranges for and/or prepares equipment for shipping/receiving
Maintains I.T. records and tracking for area of responsibility
**Customer Focus**
Ensure that there is sufficient support to clients and provide friendly IT service to TFS group companies and subsidiaries.
**o EXPERIENCE/KNOWLEDGE & SKILLS**
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Microsoft Desktop Support Technician an advantage
Software and Hardware Troubleshooting
Routers, switches, and firewall experience
Microsoft Office 2016
Professional image and grooming
Analytical and problem-solving skills
Good communication (both verbal and written) skills
Good administration management skills
Strong listening skills **Able to operate effectively in a team environment with both technical and non-technical team members**
Able to operate with mínimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain a professional demeanour under stress
Able to operate within customer-standard operating procedures
**Qualification : Diploma or university degree in the field of computer science and/or 2 years equivalent work experience. ** Industry certifications, this can include A+, N+ and/or MCTS/MCITP.
**Salary upto 5L**
**Regards,**
**Priyanka Jadhav**
**Finesse Staffing**
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹500,000.00 per year
Ability to commute/relo
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