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Customer Service Associate Ii

4 weeks ago

Mumbai, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%

**Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.**

**About the team**

**What you will be doing**
- Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
- Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
- May provide guidance and/or mentoring to less experienced associates

**What you bring**
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Ready to work in rotational shift (24x7)

**What we offer you**

A fantastic range of benefits including medical, dental, vision, and paid vacation

Great work spaces with dedicated and motivated colleagues

A broad range of professional education and personal development possibilities - FIS is your final career step

A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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