Tele Calling Expert
3 days ago
**Position Title**: Tele calling Expert
**Reports To**: Admissions Manager
**Department**: Admissions Team
**Location**: Coimbatore, RS puram
**JOB Responsibilities**
**1. Telecalling and Student Engagement**
- Make outbound calls to prospective students from provided leads.
- Handle inbound calls and address queries about courses, eligibility, fees, and admission processes.
- Build rapport with students and parents to understand their needs and preferences.
**2. Admission Guidance**
- Provide detailed information about academic programs, campus facilities, and career prospects.
- Address common concerns such as scholarship opportunities, financial aid, and campus life.
**3. Lead Conversion**
- Follow up on leads generated through marketing campaigns, events, or inquiries.
- Ensure a high lead-to-enrollment conversion rate by effectively communicating the value of the college’s offerings.
- Schedule appointments or campus visits for interested students and parents.
**4. Data Management and Reporting**
- Maintain accurate records of calls, inquiries, and follow-ups in the CRM system.
- Track progress against targets and prepare daily or weekly reports for the admissions team.
- Share insights on student preferences or challenges to refine marketing strategies.
**5. Collaboration**
- Coordinate with the admissions team and faculty to arrange counseling sessions or open house events.
- Provide feedback on frequently asked questions to improve the admissions process.
- Support team efforts during peak admission periods or education fairs.
**Qualifications and Experience**
- **Education**: Bachelor’s degree in any field; a background in marketing, communication, or education is preferred.
- **Experience**: 1-3 years of telecalling or customer service experience, preferably in the education sector.
- **Language Skills**: Proficiency in English and regional languages as required.
**Skills and Competencies**
- Excellent verbal communication and active listening skills.
- Customer-focused with a persuasive and positive approach.
- Strong organizational skills to handle multiple inquiries and follow-ups.
- Familiarity with CRM tools and basic computer proficiency.
- Ability to work under pressure and meet admission targets.
**Work Environment**
- Office-based.
- May require occasional evening or weekend work during admission drives or events.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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