Qc (Voice Process) Executive/intern
3 weeks ago
Position Overview:
**Responsibilities**:
Call Monitoring: Regularly listen to outbound calls made by call center agents to assess the quality of interactions with customers and adherence to company guidelines and policies.
Performance Evaluation: Analyze call center agents' performance based on established key performance indicators (KPIs) such as call handling time, script adherence, customer satisfaction scores, and conversion rates.
Quality Assessment: Conduct comprehensive evaluations of call center agent interactions, ensuring compliance with company standards, protocols, and legal requirements.
Feedback and Coaching: Provide timely, constructive, and actionable feedback to call center agents based on quality assessments, assisting them in improving their
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹7,000.00 - ₹10,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- CALL QC: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9311254439
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