Instructional Designer/trainer

3 weeks ago

Bengaluru, India Multi Recruit Full time

**Position Overview**:
The role of the Instructional Designer/Trainer is to build technical training courses providing defined curriculums and in delivering it to stakeholders. You will be responsible for developing and delivering fundamental level technical courses to help onboard new company Partners, Customers and Employees as well as advanced courses suitable for more educated company’s IGA experts. The core objective of the training curriculum is to provide different user types with the necessary product training required for them to excel in their jobs. In this role, you will also be expected to help with the creation of Certification Exams.

**Roles and Responsibilities**:

- Create technical training materials such as slide decks, lab exercises, lecture manuals, assessments, and reference guides.
- Conduct audience needs analysis to understand the level of training that needs to be built.
- Work closely with the Product Management team and other cross functional teams to build quality training courses for multiple personas.
- Build digital content such as training videos, interactive content etc. for the online Learning Management platform.
- Deliver a defined training curriculum to worldwide company Partners, Customers, and Internal Employees.
- Deliver remote (and classroom-based training when required).
- Provide regular feedback to the leadership team on how to improve the training courses, certifications, and digital content.
- Build certification exams and question banks.

**Essential Competencies**:

- Passionate about technical training and learner's education.
- Strong oral and written communication skills.
- Excellent presentation, interpersonal, multi-tasking and writing skills.
- Technical aptitude and ability to comprehend complex technical topics and present it to the learners in a manner that is easy to understand.
- Ability to develop content beyond product feature/functionality through understanding complex business needs (use cases) and communicating how the company solution is used to address them.
- Ability to effectively collaborate and influence across boundaries.
- Should have an exemplary customer service mindset, be highly motivated, and a team-player.
- Ability to build creative and engaging training materials for business users, in a variety of different modalities (classroom and self-paced).
- Knowledge of current techniques and procedures used in the design and development of technical training curriculum.
- Good understanding of instructional design principles and methodologies.
- Good understanding of the content development tools such Articulate 360, Office 365, Camtasia would be beneficial.
- Mindset to learn the product independently and at very deep levels.
- Ability to spot challenges/risks ahead of time and re-plan project deliverables as and when needed.

**Job Requirements**:

- Bachelor's degree in Computer Science or an equivalent.
- 6+ years of experience in the training industry.
- 2-3 years of experience in developing technical training content.
- 6+ years of experience in teaching technical training content to different audience types.
- Should have a good understanding of Cloud Computing technologies.
- Understanding of Identity Governance Administration products.

**Salary**: ₹1,500,000.00 - ₹2,000,000.00 per year

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

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