Telesales Female

5 months ago

Chennai Tamil Nadu, India Enrichcart Full time

Job Title: Telesales Representative

Job Summary:
A Telesales Representative is responsible for generating sales and acquiring new customers over the phone. The role involves reaching out to potential clients, explaining product or service features, answering questions, and closing sales. Success in this position requires excellent communication skills, persistence, and a goal-oriented mindset.

Key Responsibilities:
Outbound Calls: Make outbound calls to potential customers from provided leads or cold call lists.

Sales Pitch: Present, promote, and sell products or services using solid arguments to prospective customers.

Customer Inquiries: Handle customer inquiries, provide information about products/services, and resolve any emerging problems.

Follow-up: Follow up on sales leads, provide quotations, and ensure customer satisfaction.

Database Management: Update and manage customer information in the CRM system.

Sales Targets: Achieve sales targets and outcomes within the schedule.

Feedback: Provide feedback on customer preferences, potential improvements, and market conditions.

Qualifications:
Education: High school diploma or equivalent; a degree in marketing, business, or a related field is a plus.

Experience: Proven experience in telesales or a similar sales/customer service role.

**Skills**:Excellent verbal communication and interpersonal skills.

Persuasive and goal-driven.

Ability to handle rejection and remain resilient.

Strong organizational and time-management skills.

Familiarity with CRM software and telephony systems.

Key Competencies:
Communication: Clear and articulate speaking abilities.

Persuasion: Ability to influence and persuade potential customers.

Customer Focus: Prioritize customer satisfaction and relationship building.

Problem Solving: Quick thinking and ability to resolve issues efficiently.

Adaptability: Flexibility to handle different sales scenarios and adapt to changing sales strategies.

Working Conditions:
Hours: Full-time; typical office hours, with occasional extended hours depending on targets and campaigns.

Environment: Office-based; may involve remote work or hybrid settings depending on company policy.

Tools: Use of computer, CRM software, telephone systems, and headsets.

Performance Metrics:
Sales Quota: Meeting or exceeding monthly/quarterly sales targets.

Call Volume: Number of outbound calls made and completed.

Conversion Rate: Percentage of calls resulting in sales.

Customer Satisfaction: Feedback scores from customers.

Lead Management: Efficiency in managing and updating the CRM database.

Career Path:
Advancement: Opportunities for promotion to senior telesales positions, sales manager roles, or other areas within the sales department such as account management or field sales.

Company Values:
Integrity: Maintaining honesty and ethical behaviour in all interactions.

Excellence: Striving for high performance and excellence in all tasks.

Customer-Centric: Putting the customer at the centre of all decisions and actions.

Teamwork: Collaborating effectively with colleagues to achieve common goals.

Contact:
Balamurugan

+918072382835

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Telesales: 1 year (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)
- Malayalam (preferred)
- Kannada (preferred)
- Telugu (preferred)

License/Certification:

- Experience certificate (preferred)

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