International Voice Process
2 days ago
**JOB Description**
**Company Name:
- Tech Mahindra**
**Tech Mahindra is Hiring for International Inbound Voice Process For Pune Location.**
**Work Location
- Tech Mahindra Hinjewadi Phase 3.**
**Job Role:
- Assistant Technical Support / Senior Technical Support**
**Qualification:
- **
**Undergraduate and Graduate Both can Apply.**
**Role & responsibilities**
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
**Required profile**
- **Min 06 month of international Voice experience.**:
- Experience in resolving customer issues in billing.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment
- Rotational shifts/ Rotational Week Off
- 5 Days a week / 2 Rotational Week off.
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous.
- Ensure Timely & Professional Responses to all Queries.
- Immediate Joiner Required only in Pune location.
- Work From office Only.
**Salary Bar:
- 3.97 To 4.92 LPA**
**Perks and Benefits**
- Cab Facility both ways ( Pick up and drop within Transport radius.)
- Immense Growth.
- Loyalty Bonus.
Thanks and Regards
Nikhil Vardhan
HR Tech Mahindra
7633954665
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹26,322.00 - ₹36,527.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- BPO: 1 year (required)
**Language**:
- English (required)
**Location**:
- Hinjewadi, Pune, Maharashtra (required)
Work Location: In person
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