Tele Caller Executive

6 months ago


Jalandhar Punjab, India White Horse IELTS Academy Full time

**About Us**:
White Horse IELTS Academy is a leading company dedicated to provide IELTS training to young generation. We are seeking a talented and motivated TeleCaller to join our dynamic team.

**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to potential students to inform them about our IELTS coaching programs.
- **Information Dissemination**: Provide detailed information about the IELTS course structure, schedules, fees, and other relevant details.
- **Counseling**: Counsel students and parents on the importance of IELTS and how our coaching can help them achieve their goals.
- **Appointment Setting**: Schedule appointments for prospective students to visit the center for further counseling and assessment.
- **Record Keeping**: Maintain accurate and detailed records of calls made, responses received, and follow-up actions in the CRM system.
- **Feedback Collection**: Collect feedback from students and parents to improve our services and customer satisfaction.
- **Target Achievement**: Meet daily, weekly, and monthly targets for calls made, appointments set, and enrollments achieved.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent. A bachelor's degree is preferred.
- **Experience**: Previous experience in telecalling, customer service, or sales is advantageous.
- **Communication Skills**: Excellent verbal communication skills in English. Proficiency in additional languages is a plus.
- **Interpersonal Skills**: Strong interpersonal skills with the ability to engage and build rapport with potential students and parents.
- **Tech-Savvy**: Basic computer skills and familiarity with CRM systems.
- **Attitude**: Self-motivated, results-oriented, and able to work independently as well as part of a team.

**Working Conditions**:

- This position primarily involves working in an office environment.
- The role may require sitting for extended periods and making repetitive motions (e.g., using a telephone, typing).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹5,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person


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