Operations Associate, Night Shift, Bangalore, India

5 months ago

Bengaluru Karnataka, India Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

As an Operations Associate - India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases.
- It will be a night shift role and you should be willing to work a permanent night shift
- Strong computer and software skills is required.
- Must have excellent customer service skills, strong attention to detail, proofreading and communication skills.

**Duties & Responsibilities**:
**1. Distribution**:

- Output clients’ copy in timely fashion.
- Ensure accurate distribution to correct circuit at specified time.

**2. Editorial**:

- Proofread and format press releases written by our clients for delivery to the media.
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Ensure accuracy, attribution and acceptability of clients’ copy.
- Ensure regulatory headline and content accuracy of clients’ copy.

**3.Client Relations**:

- Promote a client-focused culture at all times.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients’ needs and objectives.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

**4. Quality and Administration**:

- Ensure all jobs are prioritized, distributed and fulfilled correctly.
- Quickly learns the functions of the support tools and systems to process customers’ requests.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.

**Competencies, Attributes, Knowledge**:

- 2+ years of experience in content/editorial role
- Minimum 2 years of experience with B2B Customer Support
- Outstanding written and verbal English communication and grammar skills
- Strong technical skills
- The flexibility to work on holidays, weekends and on-call if necessary.
- Ability to closely follow all policies and procedures.
- Excellent organization and time-management skills with a high attention to detail
- Flexibility around team shift patterns.
- A customer-centric mindset with a passion to help and provide a good service.
- Curiosity and technical aptitude
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders - and you perceiving cross-continental communication as a welcomed challenge
- Problem solver
- Good analytic skills
- Able to resolve conflict.

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