Tele Caller Executive
6 months ago
**Full job description**
**Post
- **Medical Tele caller (Only Male)
**Responsibilities**:
- **Inbound and Outbound Calls**:
- Handle inbound calls from prospective patients seeking information about fertility treatments.
- Make outbound calls to follow up with potential patients who have shown interest in our services.
- **Patient Information and Guidance**:
- Provide detailed information about the treatment center's services, treatments, and procedures.
- Guide patients through the initial consultation process, explaining the necessary steps and addressing any concerns or questions they may have.
- **Appointment Scheduling**:
- Coordinate with the scheduling team to set up appointments for consultations, diagnostic tests, and other necessary appointments for prospective patients.
- **Database Management**:
- Maintain accurate and up-to-date records of patient interactions in the database.
- Ensure that patient information is handled with confidentiality and sensitivity.
- **Follow-up and Relationship Building**:
- Conduct timely follow-up calls to check on patients' progress and address any additional inquiries.
- Build and maintain positive relationships with patients, providing ongoing support and information.
- **Collaboration with Team**:
- Collaborate with other departments, including front desk staff and medical professionals, to ensure a seamless patient experience.
- **Feedback Collection**:
- Collect feedback from patients regarding their experience and report any recurring concerns or issues to the management for improvement.
**Qualifications**:
- Excellent verbal communication skills with a friendly and empathetic demeanor.
- Strong interpersonal and customer service skills.
- Ability to handle sensitive and emotional situations with professionalism and empathy.
- Basic knowledge of fertility treatments and procedures (training will be provided).
- Previous experience in a similar role or healthcare setting is a plus.
**Education and Experience**:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in a telecalling or customer service role is desirable.
**Working Conditions**:
- This position involves working in an office setting with regular hours.
- Some flexibility in working hours may be required to accommodate patient needs.
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- tele sales: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
**Job Types**: Full-time, Permanent
**Salary**: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8792211456
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