Inventory Planner

5 months ago

Hyderabad, India VARITE INDIA PRIVATE LIMITED Full time

**Job Description**:

- Analyze forecasted volume and staffing coverage to ensure service delivery targets are met.
- Provide real-time monitoring and make appropriate adjustments to maximize resource efficiency.
- Analyze team performance history to determine optimal production and off production activities, shrinkage and occupancy goals.
- Maintain, develop and administer reporting activates across supported regions.
- Improve and automate existing practices.
- Assist in skill blending and profile modification for supported teams.
- Partner closely with Operations leadership to provide insight and communicate business requirements to the ACCS Planning Team.
- Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
- Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
- Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program and Change Management and Contact Routing team.
- Scopes out the requirements for new metrics and eWFM tools.

Basic qualifications
- Bachelor's degree in Business, Mathematics, Engineering or a related field.
- 5+ years of experience in planning / workforce management in a call center environment.
- Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone.
- Knowledge of workforce management programs, principles and ACD (Automated Call Distribution) systems.
- Hands on experience of building capacity models using Erlang.
- Advocate for automation and use of data to solve business problems.
- Expert knowledge of MS Excel and other MS Office software with SQL (preferred).
- Ability to work successfully in a dynamic, fast-paced environment.
- Preferred qualifications

Proficient in SQL
- Proficient in cost analysis.
- Statistical programming experience using R or Python
- Working knowledge of statistical modeling tools used in forecasting
- Experience in developing reports and dashboards using OBIEE, Tableau or other reporting platforms.

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