Customer Relationship Executive

5 months ago


Coimbatore Tamil Nadu, India Audi Coimbatore Full time

Job Description:
The Customer Relation Executive acts as a connecting link between the customer and the dealership. He / she contributes to increase customer satisfaction as the first point of contact with the customers.

a) Customer Satisfaction

Maintain customer relationships through courtesy calls to customers on birthdays, anniversary and special occasions

Attend, allocate and track all incoming calls and enquiries through Telephone or online and send an acknowledgement in a standard format for all enquiries

Inform the customer on the necessary documents to be required at the time of service & the contact details of the Service Advisor. Inform the customer of all the available offers at that particular time

Remind customer of the appointment one day prior to visit and prepare for customer visit

Arrange reception dates & inform the customer about the provisional price and time estimates. Reschedule the appointment when necessary

Liaise with the company driver(s) for pick-up and drop of service customer vehicles. Ensure the ‘Pick-up Card’ is correctly documented and signed by the customer

Ensure that the pick-up and drop / courtesy car service is co-ordinated with service reception. Arrange bookings of replacement and loaner vehicles

Get all the necessary forms including the Post Service feedback filled by the customer

b) Process Adherence

Ensure that a clear communication (with log) to customer is maintained and updated while the customer’s car is at the workshop

c) Data Updation

Regular follow up and updation regarding reported vehicles & percentage of vehicle turn up through Appointment

Prepare the daily and monthly Appointment reports (KPMG) to the management & Audi NSC respectively

Ensure that the customer and vehicle database is maintained with accuracy

d) Customer Complaints

Track closure of raised customer complaints

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Coimbatore, Tamil Nadu, India GREEN DELIGHT INNOVATIONS PRIVATE LIMITED Full time

    **Customer Relationship Executive** **Roles and Responsibilities**: - Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement. - Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and...


  • Coimbatore, Tamil Nadu, India PRESSANA HONDA Full time

    Customer care executives in the automobile industry have many responsibilities, including: - **Handling customer complaints**: Resolving customer complaints and issues promptly - **Building relationships**: Establishing and maintaining positive relationships with customers - **Ensuring customer satisfaction**: Ensuring customer satisfaction at all times -...


  • Coimbatore, Tamil Nadu, India eMedHub Full time

    Greetings from eMedhub! We have a vacancy for Customer Relationship Executive(Hindi speaking female) for our esteemed organization. Roles and responsibilities: *Presales *Fixing appointment for giving demo *Handling queries from clients *Client relationship management *Mail Communication *Hindi speaking is must 7397746317 **Job Types**: Full-time,...


  • Coimbatore, Tamil Nadu, India Pressana automobile Pvt Ltd Full time

    We are hiring customer relationship executive with good customer handling skills contact: 6384441010 location: Coimbatore **Salary**: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) - Customer...


  • Coimbatore, Tamil Nadu, India Town and City Developers-KG Group Full time

    Greetings from Town and City Developers - KG Groups We are Hiring for **Customer Relationship Executive - CRE** !!! **Roles & Responsibilities**: - Ensure smooth functioning of all aspects of customer service post booking to drive effective customer service by the Organization. - Minimize costs to the Organization in execution of all Customer Care related...


  • Coimbatore, Tamil Nadu, India eMedHub Full time

    Greetings! We have an opening for "Customer Relationship Executive" Position(Female) in our esteemed organization. Location - Coimbatore Experience - 1 - 3 yrs as CRE 7397746317 **Job Types**: Full-time, Permanent Pay: ₹9,051.62 - ₹18,000.00 per month **Benefits**: - Paid time off Schedule: - Day shift - Monday to Friday Work Location: In...


  • Coimbatore, Tamil Nadu, India Pressana automobile Pvt Ltd Full time

    we are hiring customer relationship executive with good customer handling skills. contact: 6384441010 location: Coimbatore **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time - Provident Fund Schedule: - Morning shift Supplemental pay types: - Performance...


  • Coimbatore, Tamil Nadu, India YaavarumKelir HR SERVICES Full time

    Looking For **CUSTOMER RELATIONSHIP EXECUTIVE** Qualification : Any Degree Experience : 0 - 1 year **( SHOULD HAVE GOOD COMMUNICATION SKILLS )** Salary : 13 k - 15 k Location : Poomarket, Coimbatore **FEMALE ONLY** More Details please call us: 8072331760 , 9894491760 **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹15,000.00 per...


  • Coimbatore, Tamil Nadu, India Audi Coimbatore - Service Full time

    **Job Description**: The Customer Relation Executive acts as a connecting link between the customer and the dealership. He / she contributes to increase customer satisfaction as the first point of contact with the customers. a) Customer Satisfaction Maintain customer relationships through courtesy calls to customers on birthdays, anniversary and special...


  • Coimbatore, Tamil Nadu, India Rk ecran private limited Full time

    Job title: Customer relationship Executive (FEMALE) Job location: Coimbatore **Role Description** This is a full-time on-site role located in Coimbatore for a Customer Relationship Manager. The Manager will be responsible for building and maintaining strong relationships with customers, addressing customer inquiries and issues, collaborating with cross...


  • Coimbatore, Tamil Nadu, India Rk ecran private limited Full time

    Job title: Customer relationship Executive (FEMALE) Job location: Coimbatore **Role Description** This is a full-time on-site role located in Coimbatore for a Customer Relationship Manager. The Manager will be responsible for building and maintaining strong relationships with customers, addressing customer inquiries and issues, collaborating with cross...


  • Gandhipuram, Coimbatore, Tamil Nadu, India Suman Jewellery Full time

    Customer Relationship Executive Handling Customer Queries Interacting with Customers and Receiving the Feedback Gender : Female Age : 20yrs to 35yrs Proficiency : Tamil & English Direct Walk -in **:22.10.2024** Tuesday 10am to 10.30am at **Suman Jewellery** Address : No 25, 11th Cross Street, Tatabad, Gandhipuram, Coimbatore - 641012 Contact :...


  • Peelamedu, Coimbatore, Tamil Nadu, India Pressana Infra Full time

    **Tele calling / Tele sales Professionals - Female** - We are looking for an Tele calling / Tele sales Executive to contribute in generating sales for our Real Estate client company. - You will be responsible for closing sales deals over the phone and maintaining good customer relationships. - An effective tele sales executive must be an excellent...


  • Puliyakulam, Coimbatore, Tamil Nadu, India YaavarumKelir HR SERVICES Full time

    Openings For **CUSTOMER RELATIONSHIP EXECUTIVE** Qualification : Any Degree Experience : 0 - 6 Months Salary : 12 k Location : Near GH, Racecourse, Puliyakulam, Coimbatore More Details pls call us: 8072331760 , 9894491760 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per month **Benefits**: - Health...


  • Coimbatore, Tamil Nadu, India eMedHub Full time

    Need to provide the Product Training and Support to clients - Meeting with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting in-depth needs assessments to better...


  • Coimbatore, Tamil Nadu, India IPCS Global Full time

    **Key Responsibilities**: - **Customer Engagement**: Cultivate strong relationships with prospective students by understanding their needs, addressing their inquiries, and providing personalized guidance on course selection and enrollment procedures. - **Lead Management**: Manage and nurture leads through the sales pipeline, from initial contact to...


  • Chennai, Tamil Nadu, India Nibav Lifts Pvt. Ltd. Full time

    Designation: CRM Executive Job Location - Chennai (Pallavakam) Preffered Languages - English (MUST), Kannada, Tamil, Telugu - Building and maintaining relationships with the customer. - Escalating handling. - Data Management. - Regular Follow up with customers. - Liaising with internal departments to ensure client needs are fulfilled effectively. -...


  • Chennai, Tamil Nadu, India Revantha Services Private Limited - ( Lakshmi Group of Companies) Full time

    Hi Greetings for the day! Designation : CRE - Customer Relationship Executive Line of Business: Home Loans Eligibility : Fresher or Experienced **Field Work** **Job Description**: - Meet & Exceed business targets in terms of optimum product mix and quality of sourcing - Proactively understanding customer needs and cross - selling insurance and other...


  • Malumichampatti, Coimbatore, Tamil Nadu, India V TORK CONTROLS Full time

    Reuirement of Customer Relationship Executive **Responsibilities** Reviewing order, creating contract reviews & work orders Release internal work order in ERP Follow up internal teams for order status Follow up clients for payments Post order documentation Provide Pre-Sales Technical Assistance Communicating with clients or employee about project,...


  • Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Executive - Customer Relationship **Job Description Summary