Customer Service Executive

3 weeks ago

Thane, India JindalX Full time

Job Title: Customer Service Representative (Science and Technical Background)

Job Description: We are seeking a highly motivated and knowledgeable Customer Service Representative with a strong background in science and technical fields to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling inquiries, and resolving technical issues. Your scientific and technical expertise will be essential in assisting customers with product-related questions and ensuring their satisfaction.

**Responsibilities**:

- Address customer concerns and resolve technical issues related to our products or services.
- Utilize scientific and technical knowledge to assist customers with complex inquiries, troubleshooting, and providing detailed explanations.
- Ensure accurate and timely documentation of all customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
- Collaborate with cross-functional teams, including sales, product development, and quality assurance, to gather and communicate customer feedback, identify trends, and contribute to product improvement.
- Keep abreast of the latest scientific and technical developments in the industry to enhance your product knowledge and customer support capabilities.
- Identify opportunities for upselling or cross-selling products and services based on customer needs and preferences.
- Strive to achieve key performance indicators (KPIs) related to customer satisfaction, response time, first-call resolution, and sales targets.
- Continuously improve customer service processes and suggest innovative ideas to enhance the overall customer experience.
- Stay updated on company policies, procedures, and products to provide accurate and up-to-date information to customers.

**Requirements**:

- Bachelor's degree or higher in a science-related field (e.g., Physics, Chemistry, Biology, Engineering) OR a 10+2 (high school) diploma with a strong science background.
- Previous experience in customer service or technical support roles is preferred but not mandatory.
- Excellent verbal and written communication skills, with the ability to convey complex scientific and technical concepts in a clear and understandable manner.
- Strong problem-solving and analytical abilities to troubleshoot customer issues effectively.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong interpersonal skills and the ability to build rapport and establish positive relationships with customers.
- Demonstrated teamwork and collaboration skills to work effectively with cross-functional teams.
- Flexibility to work in shifts and handle customer inquiries during non-standard working hours if required.
- Passion for delivering exceptional customer service and a genuine desire to help customers.

**Job Types**: फ़ुल-टाइम, निय
- ित / स्थायी

Pay: ₹१५,०००.०० per month

**Benefits**:

- पेमेंट वाली छुट्टियाँ
- प्रॉविडेंट फ़ंड

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a science/technical background?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work (preferred)

Application Deadline: 15/06/2023
Expected Start Date: 20/06/2023

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