Customer Service Representative

3 months ago

Mumbai Maharashtra, India LRQA group Full time

Job ID:40416
Location:Mumbai: Solitaire Corporate Park
Position Category:Administration/Business Support
Position Type:Employee Regular

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

**Key Responsibilities**
- Prioritise, plan and issue complex certification support tasks in line with or ahead of agreed business SLAs. Includes responding to or re-directing internal correspondence and liaising with other team members, departments and offices to proactively resolve service issues within agreed deadlines/targets.
- Onboard new customers and offboard existing customers ensuring that our systems are updated accurately with contracts along with any subsequent changes to client details, aligned to customer expectations. Review progress on an ongoing basis to support changes in scope and the re-issuing of contracts where required.
- Responsible for the accuracy and completeness of data in systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
- Responsible for the accuracy and completeness of data in inspection systems.
- Liaise with and provide support to other team members, departments and offices as maybe required.
- Maintain an excellent understanding of LRQA’s products, services, systems and processes.
- Share best practice initiatives with other teams/colleagues across SDS to support and ensure a high level of service provided to all IS customers.
- Suggest process improvements to enhance the productivity and efficiency in back-office processes of Inspection Services.
- Actively contribute to team meetings and client service initiatives.
- Identify and support with the implementation of change to meet future business needs and to support operational excellence.
- Carry out any other task within the team, at the request of the line managers.
- Flexible to work in shifts starting from 07:00am-3:00pm uptil 09:30am-05:30pm.

**Technical / Professional Qualifications / Requirements**
- Degree with a work experience in Client Management preferably in a service industry.
- Strong communication, interpersonal and relationship-building skills.
- Take responsibility for delivery of customer needs.
- Ability to proactively understand and assess issues, devise solutions and see them through to resolution.
- Build and support teamwork, engaging actively and supporting others.
- Proficiency in MS Office.
- Good command over English (written and spoken).

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...

  • Customer Service Representative

    3 weeks ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    3 months ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

  • Customer Service Representative

    3 months ago

    Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...

  • Customer Service Representative

    3 months ago

    Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full time

    A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...

  • Customer Service Representative

    3 months ago

    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...

  • Customer Service Representative

    3 months ago

    Navi Mumbai, Maharashtra, India ARME Consulting Full time

    **Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Skyjet Express and logistics pvt ltd Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US Shift, Rotational,...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India GCS Consulting Services Full time

    **Position: Customer Service Representative** **Location: Mumbai, Maharashtra** **Requirements**: - Minimum 1 year BPO experience or any customer service experience. - Minimum Qualification HSC. - Excellent communication skills in English. - Strong problem-solving and customer service skills. - Ability to handle customer inquiries and complaints...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **ONLY WORK FROM OFFICE NO WFH** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job...

  • Customer Service Representative

    3 months ago

    Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Viztar Business Solutions Full time

    Opening for Customer Service Representative Required - BFSI Experience, Insurance Experience ,Should have good knowledge of excel, Need Good Communication **Salary**: - up to 25k inhand Week off: - Sunday Location: - Turbhe Time: - 9:30am to 6:30pm **Salary**: ₹10,677.07 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India First Source Full time

    Designation Customer Service Representative **Salary**: 25k Location: Malad W 2 rotational week off 24 by 7 shift Freshers and experienced both will do Need excellent communication skills with English HSC and graduate both will do **Benefits**: PF Medical benefits Pick up and drop available. **Job Types**: Full-time, Fresher **Salary**:...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Selections Hr Services Full time

    Urgent Hiring Customer Service Representatives Location - Mumbai, Thane, And Navi Mumbai Shift - US & Uk Shift Rotational Shift Salary for HSC and Graduate Freshers - 18k Salary for Experienced upto 38k Overtime Incentives and Performance incentives is available One way drop as well **Job Types**: Full-time, Permanent, Fresher Pay: ₹18,000.00 -...

  • Customer Success, Service

    1 week ago

    Mumbai, India Customer Success, Service & Operations Full time

    Apply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.

  • Customer Service Representative

    3 months ago

    Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...

  • French Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Onesource Atreus Full time

    Job Role - French Language Associate - Customer Service Job Location - Thane Shifts - 24/7 Rotational Salary - 7.00L PA to 8.50L PA Role Description - This is a full-time on-site role for a Customer Service Representative (French). As a Customer Service Representative, you will be responsible for providing excellent customer support in French, ensuring...

  • Customer Service Representative

    3 months ago

    Mumbai, India Indent Logistics Solution Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service Representative

    20 hours ago

    Virar, Mumbai, Maharashtra, India Humaniquee Full time

    Urgent Opening For Boys Fresher/Experience Hiring for a Customer Service Representative Expected Criteria - language knows English, Gujarati, Marathi & Hindi Timing For Boys 2pm to 11pm 3pm to 12am Rotational week off Qualification - Min HSC Passed - Should be an immediate joiner - Age should be between 19 to 35 Salary Offered Location: - Virar...