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Tele Counselor

2 months ago

Noida, India Assignedge Network Pvt Ltd Full time

Responsibilities:

- **Outreach and Communication**:

- Contact potential clients or students through outbound calls to provide information about our services.
- Respond to inquiries and provide detailed explanations about programs, services, and enrollment procedures.
- **Counseling and Guidance**:

- Conduct telephonic counseling sessions to understand the needs and goals of individuals.
- Provide guidance on suitable programs or services based on the individual's preferences, qualifications, and career aspirations.
- **Enrollment Support**:

- Follow up with prospective clients or students to ensure a smooth enrollment process.
- **Database Management**:

- Maintain accurate and up-to-date records of interactions and outcomes in the customer relationship management (CRM) system.
- Compile and analyze data related to inquiries, conversions, and feedback.
- **Feedback and Improvement**:

- Gather feedback from potential clients or students to understand their needs and improve the counseling process.
- Collaborate with the team to implement improvements based on feedback and industry trends.
- **Target Achievement**:

- Meet or exceed enrollment targets through effective telephonic counseling and engagement strategies.
- Collaborate with the sales or enrollment team to contribute to overall organizational goals.
- **Adherence to Policies**:

- Ensure compliance with organizational policies, ethical guidelines, and legal requirements in all interactions and communications.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Qualification
- MBA

**Education**:

- Master's (preferred)

**Experience**:

- Counselling: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9920501043

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