Post Sales Executive

4 weeks ago


New Delhi, India Broomees Full time

Simple yet fun - have conversations with customers and close the deal, get work done by juniors in post-sales, operations etc.

**Post Sales Relationship Manager**
About Us: Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to our clients in Delhi, Noida and Gurugram. Our team of skilled professionals offer babysitting, cooking, and housekeeping services. Backed by Global VC’s, Shark Tank India and Successful Industry Leaders. We pride ourselves on providing reliable, high-quality assistance to allow our clients to focus on what matters most to them. From part-time to full-time support, we have the expertise and resources to handle all your household needs.

About The Role: We are seeking a Post Sales Relationship Manager to join our team at Broomees India. As a Post Sales Relationship Manager, you will be responsible for maintaining strong relationships with our customers after the sale has been made. You will serve as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction. This is a full-time position based in New Delhi, Delhi, India, with an emphasis on building and maintaining customer relationships.

Qualification & Skills:

- Fresher with less than 1 year of experience in a similar role
- Demonstrated ability to build and maintain strong customer relationships
- **Excellent communication and interpersonal skills(Proficient level English is required)**:

- Strong problem-solving and conflict resolution abilities
- Ability to work independently and collaboratively in a fast-paced environment
- Attention to detail and strong organisational skills

Roles and Responsibilities:

- Serve as the primary point of contact for customers after the sale
- Understand customer needs and develop strong relationships to ensure customer satisfaction
- Address customer inquiries, concerns, and requests in a timely and professional manner -Collaborate with cross-functional teams to resolve customer issues and escalate when necessary
- Provide product and service information to customers, including troubleshooting and resolving technical issues
- Follow up with customers to ensure their needs are met and identify opportunities for upselling and cross selling
- Track and report on customer interactions, providing insights and recommendations to improve customer satisfaction
- Stay up-to-date with industry trends and developments, ensuring our post-sales processes align with best practices
- Contribute to the development and enhancement of customer support processes and procedures.

What we are offering:

- An opportunity to join a startup organization and get to interact and build relationships with our esteemed investors.
- A high-pace learning environment where you will have the opportunity to drive the company's growthstrategy while working closely with the founders.
- Collaborate with accomplished mentors and colleagues in a meritocracy-driven work environment.

If you have a driven, adaptable nature and enjoy fast-paced environments, reach out to us to begin this exciting journey.
**Please check the salary bracket before applying: 25K Per Month + Incentives(Where you can earn 35K+ Per Month)**

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Shift:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 8920659926
Application Deadline: 25/11/2023
Expected Start Date: 25/11/2023


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