Bpo Voice Process

4 months ago

Mumbai, India Onesource Atreus Full time

**UVKYC Process**

Department Customer Experience Center

Location Thane

Reporting Relationship CEC - Team Leader - Inbound

Position - CEC Non 811 VKYC-Officer
- 1-2 years with 6 months which should to be in customer service role - Understanding of

call center industry an advantage

Key Requirements
- To Attend the inbound calls / Make Outbound Calls to customers in UVKYC and process the Vidoe KYC for the customer, keeping process & soft skills in mind
- To identify and convert the opportunities for cross-selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, ensuring correct and complete procedures are adhered, along with customer satisfaction
- Complete the logs specified by the process (End-of-day target)
- Shift Timings : Rotational Males - 24*7, Only Males
- Flexible to get scattered 6 Week Offs in a month with 9hours shift
- Salary : 20-23k In hand
- Age - Up to 29 years
- No transportation facility.
- Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods.

No western line
- Rounds of Interview : HR, TL, Team Manager round.

**Hiring for Call Centre Department - Customer Service Voice Process.**
- Need Graduate Freshers only (No CA/Dr./ BSC / BSC. IT profiles)
- Freshers as well as experienced can apply.
- Need Excellent comms with MS Excel & Word Knowledge (B28 high quality)
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Age - Up to 32 years
- Male / Female both can apply.
- Transportation boundary: CST to Andheri / Bhayander / Powai / Kurla
- No transportation facility will be provided.
- Salary - Up to 35,000 (4,50,000 ctc)
- Extra Benefits: PF deduction, salary on Bank Payroll, Self-Mediclaim
- Shift Timings : Male - 6 am to 12.30 am (any 9 hrs) & Females - 8 am to 8 pm (Any 9 hrs)
- 6 days working, 1 rotational offs.
- Rounds of Interviews: 1 (HR)

**Medical Billing (Claim Settlement) Blended Process**

Hiring for:

- AR Trainee - HSC/Graduate Freshers
- AR Associate - 3 to 6 months of Domestic BPO Experience and non bpo experience will also be considered.
- Location - Airoli/ andheri
- Gender - Male/Female
- Requirement - Good comms skills, Fluency, Grammar (B28 - B28 high)

Basic computer knowledge.

NO BE/CA/MBA/Dr./Bsc.IT
- Shift Timings
- 5.30 pm - 2.00 am / 6.30 pm - 3.30 am / 8.30 pm - 5.30 am
- Salary Range:

- AR Trainee - 10,700 (during training) 12,250 (post 3 months training) Net+5k incentives
- AR Associate - 15,000 - 17,000 Net +5k incentives.
- WO - 5 days working (sat and sun fixed off)

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)
- telesales: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9137012988

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