Front Desk Receptionist
1 month ago
Job Title: Front Office Receptionist
Location: Hyderabad, India
Job Overview:
**Responsibilities**:
Welcome guests as they arrive at the hotel and provide them with information about the hotel facilities and services.
Register guests and assign rooms, accommodating special requests whenever possible.
Manage and maintain guest records and room reservations in the hotel's computer system.
Manage payment transactions and ensure that all charges are accurately recorded and processed.
Provide guests with information on local attractions, transportation, and other services.
Handle guest complaints and resolve any issues that may arise.
Coordinate with other hotel departments to ensure that guests' needs are met during their stay.
Ensure that the front desk area is clean and well-maintained at all times.
Assist with other administrative duties as assigned.
**Requirements**:
Minimum of 2 years of experience in hotel management or front office reception role.
Excellent communication skills and a friendly, outgoing personality.
Ability to handle multiple tasks and prioritize work effectively.
Strong customer service skills and a commitment to providing excellent service to guests.
Decent and presentable.
Ability to work in shifts, including evenings, weekends, and holidays.
Fluency in English and a local language.
Bachelor's degree in Hotel Management or related field preferred.
If you are a proactive, customer-focused individual with a passion for the hospitality industry, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and qualifications for this position.
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Hotel management: 2 years (required)
Work Location: In person
**Speak with the employer**
+91 6232232232
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