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CRM Executive

1 month ago

Delhi Delhi, India terrace garden India Full time

A Client Relationship Manager (CRM) plays a crucial role in ensuring client satisfaction and fostering long-term relationships. Here's a typical job description for a CRM:
**Job Title: Client Relationship Manager**

**Job Summary**:
As a Client Relationship Manager, you will be responsible for cultivating and maintaining positive relationships with our clients. You will serve as the main point of contact for clients, addressing their needs, resolving issues, and ensuring their satisfaction with our products or services. Your ultimate goal will be to enhance client loyalty, promote retention, and contribute to the company's growth.

**Responsibilities**:
1. Develop and nurture relationships with clients through regular communication and interaction.

2. Understand clients' needs and objectives, and provide personalized solutions to meet them.

3. Act as the primary liaison between clients and internal teams, ensuring clear communication and alignment on deliverables.

4. Proactively identify opportunities to upsell or cross-sell products and services to existing clients.

5. Handle client inquiries, concerns, and complaints in a timely and professional manner.

6. Collaborate with sales, marketing, and product development teams to enhance the client experience and drive business growth.

7. Monitor client satisfaction levels and implement strategies to address any areas of improvement.

8. Maintain accurate records of client interactions, transactions, and preferences using CRM software.

9. Stay informed about industry trends, market developments, and competitors' activities to provide valuable insights to clients.

10. Conduct periodic reviews and assessments of client accounts to ensure alignment with their evolving needs and objectives.

**Qualifications**:
1. Bachelor's degree in business administration, marketing, or a related field (preferred).

2. Proven experience in client relationship management or a similar role.

3. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

4. Excellent problem-solving and negotiation abilities.

5. Proficiency in CRM software and other relevant tools.

6. Detail-oriented with a focus on delivering exceptional customer service.

7. Ability to work independently and as part of a team in a fast-paced environment.

8. A results-driven mindset with a commitment to achieving targets and objectives.

9. Flexibility to adapt to changing priorities and client demands.

10. Knowledge of the industry or market segment served by the company (preferred).

**Benefits**:

- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Training and professional development programs
- Collaborative and supportive work environment
- Employee wellness initiatives
- Flexible work arrangements (if applicable)

This job description provides a general overview of the responsibilities, qualifications, and benefits associated with a Client Relationship Manager position. Specific requirements may vary depending on the industry, company size, and client base.

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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