Visitor Visa Counselor

2 months ago

Surat Gujarat, India Complete job Full time

Roles and Responsibilities:
1. Client Counseling:

- Provide expert guidance on visitor visa options for various

countries
- Assess client needs and recommend suitable visa types
- Explain visa requirements, processes, and timelines

2. Document Management:

- Collect and organize required documents from clients
- Draft necessary letters and supporting documents for visa

3. Application Processing:
4. Client Communication:

- Maintain regular contact with clients throughout the visa

process

requirements
- Address client queries and concerns promptly

5. Post-Arrival Guidance:

- Offer basic information and support for clients after visa

approval
- Provide guidance on initial steps upon arrival in the

destination country

6. Record Keeping:

- Maintain accurate and up-to-date client records
- Update and manage the Customer Relationship

Management (CRM) system

7. Target Achievement:

- Work towards meeting monthly visitor visa enrollment

targets
- Contribute to the overall growth and success of the

organization

Skills and Knowledge:
1. Language Proficiency:

- Fluent in Gujarati, Hindi, and English (both written and

spoken)

2. Visa Expertise:

- In-depth knowledge of visitor visa requirements and

processes for target countries
- Understanding of immigration laws and regulations

3. Customer Service:

- Strong interpersonal and communication skills
- Ability to explain complex information in a clear,

understandable manner

4. Technical Skills:

- Proficiency in using CRM systems and other relevant

software
- Competent in Microsoft Office suite (Word, Excel,

PowerPoint)

5. Documentation:

- Attention to detail in reviewing and organizing documents

6. Time Management:

- Ability to handle multiple cases simultaneously
- Meet deadlines and manage priorities effectively

Self-Image and Traits:
1. Professional:

- Presents a polished and trustworthy image to clients
- Maintains confidentiality and ethical standards

2. Adaptable:

- Flexible in dealing with diverse client needs and changing

regulations
- Quick learner who stays updated on immigration policies

3. Patient and Empathetic:

- Understanding of clients' concerns and anxieties
- Able to remain calm and supportive in stressful situations

4. Detail-oriented:
processes
- Strives for accuracy in all aspects of work

5. Proactive:

- Takes initiative in following up with clients and solving

problems
- Anticipates potential issues and addresses them

preemptively

Motives and Competency Attributes:
1. Goal-oriented:

- Motivated by achieving targets and helping clients succeed
- Driven to continuously improve performance

2. Client-focused:

- Genuinely interested in helping people achieve their travel

goals
- Derives satisfaction from positive client outcomes

3. Continuous Learning:

- Eager to expand knowledge of immigration policies and

procedures
- Seeks opportunities for professional development

4. Team Player:

- Collaborates effectively with colleagues and management
- Contributes to a positive work environment

5. Problem Solver:

- Enjoys tackling complex cases and finding solutions
- Approaches challenges with creativity and persistence

6. Cultural Sensitivity:

- Appreciates and respects cultural differences
- Adapts communication style to diverse client backgrounds

Timing: 10-7 pm

Working Days: 6

Location: Ghod Dhod Road

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

Work Location: In person

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