Visitor Visa Counselor
4 months ago
Roles and Responsibilities:
1. Client Counseling:
- Provide expert guidance on visitor visa options for various
countries
- Assess client needs and recommend suitable visa types
- Explain visa requirements, processes, and timelines
2. Document Management:
- Collect and organize required documents from clients
- Draft necessary letters and supporting documents for visa
3. Application Processing:
4. Client Communication:
- Maintain regular contact with clients throughout the visa
process
requirements
- Address client queries and concerns promptly
5. Post-Arrival Guidance:
- Offer basic information and support for clients after visa
approval
- Provide guidance on initial steps upon arrival in the
destination country
6. Record Keeping:
- Maintain accurate and up-to-date client records
- Update and manage the Customer Relationship
Management (CRM) system
7. Target Achievement:
- Work towards meeting monthly visitor visa enrollment
targets
- Contribute to the overall growth and success of the
organization
Skills and Knowledge:
1. Language Proficiency:
- Fluent in Gujarati, Hindi, and English (both written and
spoken)
2. Visa Expertise:
- In-depth knowledge of visitor visa requirements and
processes for target countries
- Understanding of immigration laws and regulations
3. Customer Service:
- Strong interpersonal and communication skills
- Ability to explain complex information in a clear,
understandable manner
4. Technical Skills:
- Proficiency in using CRM systems and other relevant
software
- Competent in Microsoft Office suite (Word, Excel,
PowerPoint)
5. Documentation:
- Attention to detail in reviewing and organizing documents
6. Time Management:
- Ability to handle multiple cases simultaneously
- Meet deadlines and manage priorities effectively
Self-Image and Traits:
1. Professional:
- Presents a polished and trustworthy image to clients
- Maintains confidentiality and ethical standards
2. Adaptable:
- Flexible in dealing with diverse client needs and changing
regulations
- Quick learner who stays updated on immigration policies
3. Patient and Empathetic:
- Understanding of clients' concerns and anxieties
- Able to remain calm and supportive in stressful situations
4. Detail-oriented:
processes
- Strives for accuracy in all aspects of work
5. Proactive:
- Takes initiative in following up with clients and solving
problems
- Anticipates potential issues and addresses them
preemptively
Motives and Competency Attributes:
1. Goal-oriented:
- Motivated by achieving targets and helping clients succeed
- Driven to continuously improve performance
2. Client-focused:
- Genuinely interested in helping people achieve their travel
goals
- Derives satisfaction from positive client outcomes
3. Continuous Learning:
- Eager to expand knowledge of immigration policies and
procedures
- Seeks opportunities for professional development
4. Team Player:
- Collaborates effectively with colleagues and management
- Contributes to a positive work environment
5. Problem Solver:
- Enjoys tackling complex cases and finding solutions
- Approaches challenges with creativity and persistence
6. Cultural Sensitivity:
- Appreciates and respects cultural differences
- Adapts communication style to diverse client backgrounds
Timing: 10-7 pm
Working Days: 6
Location: Ghod Dhod Road
**Job Types**: Full-time, Permanent
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Counselling: 1 year (preferred)
Work Location: In person
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