Dispatch Customer Support

3 weeks ago

Chandigarh, India PGEIN Consulting Full time

**Dispatch Customer Support**

**Responsibilities**:

- Build loads/set appointments in appropriate programs (TMS, TMW, FM).
- Enter all necessary and accurate information to ensure data integrity.
- Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.
- Set pick-up and delivery appointments with warehouses.
- Communicate with internal and external groups, especially on high priority loads and clients.
- Proactively provide tracking updates to clients and warehouses.
- Prioritize tracking and appointment setting based on time constraints and client priority.
- Communicate directions for each new client and enter precisely in the system.
- Build and maintain client relationships and improve client retention.
- Acquire and retain knowledge of each client’s needs.
- Assist clients with any special needs (trailer type, bracing, pads, etc.).
- Effectively monitor all loads assigned for the designated client account from start to finish.
- Secure and present all necessary information needed to execute logístical plans as determined by the client.
- Document all special service requirements of clients and warehouses.
- Maintain daily reporting.
- Manage and document all unplanned accessorial charge issues related to the client and related warehouses.
- Represent the client when working with contracted carriers.
- Identify and communicate ways the company can continuously improve in its operations.

**Experience**:

- Associate degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).
- Prior client service or chat process experience required.
- Ability to type 30-40 words per minute.
- Knowledge of TMS or other relevant logistics software.
- MS Outlook proficient and familiar with other MS apps.
- Ability to work well under stress and excellent interpersonal communication skills.
- Native fluency in the English language, verbal as well as written. No regional accents.
- Knowledge of mediation and conflict resolution techniques will be given priority.
- Ability to multitask.

***

**Salary**: ₹21,500.00 - ₹60,000.00 per month

Schedule:

- Evening shift
- Weekend availability

**Experience**:

- Candian Logistic: 1 year (required)
- Freight Broker: 1 year (preferred)
- Track and trace: 1 year (required)
- Safety and compliance: 1 year (preferred)

Work Location: In person

  • Customer Support Representative

    2 weeks ago

    Chandigarh, India PGEIN Consulting Full time

    **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as generating freight bills...

  • Customer Service Representative

    4 weeks ago

    Chandigarh, India PGEIN Consulting Full time

    **Dispatch Executive** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Customer Service Representative

    4 weeks ago

    Chandigarh, India PGEIN Consulting Full time

    **Dispatch Executive** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Customer Service Representative

    4 days ago

    Chandigarh, India PGEIN Consulting Full time

    **Dispatch Executive** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Customer Service Representative

    24 hours ago

    Chandigarh, India PGEIN Consulting Full time

    **Dispatch Executive** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Customer Service Representative(Dispatch)

    4 weeks ago

    Chandigarh, India PGEIN Consulting Full time

    **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as generating freight bills...

  • Dispatcher

    2 weeks ago

    Chandigarh, India Primelink Tech Pvt. Ltd. Full time

    Job Description: Dispatcher As a Dispatcher, your primary responsibility is to efficiently coordinate and schedule transportation activities to ensure timely delivery of goods or services. You will be responsible for monitoring routes, assigning drivers, and maintaining effective communication with drivers, customers, and internal teams. Attention to...

  • Customer Service Representative

    5 days ago

    Chandigarh, India PGEIN Consulting Full time

    **Job description** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Dispatcher/logistics Dispatcher for Logistics

    2 months ago

    Chandigarh, India Flame Freight Full time

    _USA Truck Logistics/Dispatch Coordinator_ We are looking for a US Truck Dispatcher. **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Find loads for carriers. - Communicating with customers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined...

  • dispatch coordinator

    1 week ago

    Chandigarh, India Vindarvind hygine product Full time

    Dispatch CoordinatorOverview: The dispatch coordinatorplays a crucial role in ensuring the smooth and efficient operationof the dispatch department. They are responsible for coordinatingand monitoring the dispatch of goods ensuring timely delivery andmaintaining effective communication with drivers and customers toprovide exceptional service....

  • dispatch coordinator

    5 days ago

    Chandigarh, Chandigarh, India Vindarvind hygine product Full time

    Dispatch CoordinatorOverview: The dispatch coordinatorplays a crucial role in ensuring the smooth and efficient operationof the dispatch department. They are responsible for coordinatingand monitoring the dispatch of goods ensuring timely delivery andmaintaining effective communication with drivers and customers toprovide exceptional service....

  • Dispatcher/logistics Dispatcher for Logistics

    5 days ago

    Chandigarh, Chandigarh, India Flame Freight Full time

    _USA Truck Logistics/Dispatch Coordinator_We are looking for a US Truck Dispatcher.Responsibilities: Scheduling drivers to make freight deliveries or collect shipments and packages. Find loads for carriers. Communicating with customers about freight details, delivery or pickup times, and special handling requests. Planning predetermined routes and...

  • Dispatcher

    7 days ago

    Chandigarh, India Organo Fresh Solutions Full time

    **Dispatcher Job Responsibilities** - Receive and dispatch orders for products or deliveries. - Prioritize calls according to urgency and importance. - Monitor the route and status of field units to coordinate and prioritize their schedule. - Provide field units with information about orders and requirements. - Enter data in computer system and maintain logs...

  • Driver Dispatch

    4 weeks ago

    Chandigarh, Chandigarh, India BIR Logistics PVT. LTD. Full time

    BIR LOGISTICS PVT LTD, Chandigarh provides Driver dispatch & back office services to US based Trucking Company **Salary**: Rs 5,00,000 - 6,50,000 P.A **Job Description**: - Customer Service, Data entries - Book Keeping - Driver Dispatch & Load Planning - Satellite tracking & updating vehicle locations - Ensure successful pick up and delivery - Night Shift...

  • Driver Dispatch

    3 days ago

    Chandigarh, Chandigarh, India BIR Logistics PVT. LTD. Full time

    BIR LOGISTICS PVT LTD, Chandigarh provides Driver dispatch & back office services to US based Trucking Company **Salary**: Rs 5,00,000 - 6,50,000 P.A **Job Description**: - Customer Service, Data entries - Book Keeping - Driver Dispatch & Load Planning - Satellite tracking & updating vehicle locations - Ensure successful pick up and delivery - Night Shift...

  • Dispatch Executive

    3 days ago

    Chandigarh, India PGEIN Consulting Full time

    **Job description** **Responsibilities**: - Scheduling drivers to make freight deliveries or collect shipments and packages. - Communicating with drivers about freight details, delivery or pickup times, and special handling requests. - Planning pre-determined routes and accommodating route changes as needed. - Preparing dispatch documents, as well as...

  • Dispatcher

    2 months ago

    Chandigarh, India DNA Growth Full time

    **About the Job**: communication skill. Responsibilities will include planning, dispatching and assigning driver's tracking delivery schedule, and communicating with customers and drivers to ensure timely and efficient delivery. The communication abilities and a proactive mindset. **Responsibilities**: Responsibilities include **overseeing the...

  • Dispatcher

    3 weeks ago

    Chandigarh, India DNA Growth Full time

    **About the Job**: communication skill. Responsibilities will include planning, dispatching and assigning driver's tracking delivery schedule, and communicating with customers and drivers to ensure timely and efficient delivery. The communication abilities and a proactive mindset. **Responsibilities**: Responsibilities include **overseeing the...

  • Dispatcher

    2 months ago

    Chandigarh, India DNA Growth Full time

    **About the Job**: communication skill. Responsibilities will include planning, dispatching and assigning driver's tracking delivery schedule, and communicating with customers and drivers to ensure timely and efficient delivery. The communication abilities and a proactive mindset. **Responsibilities**: Responsibilities include **overseeing the...

  • Dispatcher

    3 weeks ago

    Chandigarh, India DNA Growth Full time

    **About the Job**: communication skill. Responsibilities will include planning, dispatching and assigning driver's tracking delivery schedule, and communicating with customers and drivers to ensure timely and efficient delivery. The communication abilities and a proactive mindset. **Responsibilities**: Responsibilities include **overseeing the...