Content Moderation Associate

2 weeks ago

Bengaluru, India G2 Full time

About G2 - Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO.

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

About The Role

G2 is looking for a motivated, creative associate to join our Review Quality team in ensuring the quality of G2’s user-generated content remains at our expected standard. This function is critical to the success of G2, as the UGC being reviewed is the core data that powers G2’s marketplace and insights. The role involves executing processes to ensure we meet our quality standards of user-generated content submitted to G2, including identifying and removing fraudulent posts and users. The Review Quality team members work together with the broader Product Research & Development department; the team also partners with G2’s Marketing, CS and Sales teams to champion G2’s customer and user experiences.

**In This Role, You Will**:
Moderate review submissions to ensure quality of G2 website content using a standardized operating procedure and deliver consistently against daily operations goals
Strive and maintain the highest level of decision quality
Communicate bugs and other technical issues across teams and with the correct stakeholders
Proactively problem-solve with other moderators and extended teammates
Moderate and audit a variety of additional user-generated content types against established guidelines when required
Review reported content within agreed SLA times and quality standards
Investigate and resolve spam and fraud inquiries with accuracy, empathy, and speed
Respond to support inquiries, communicating with internal and external customers if needed
Relay expert knowledge of the G2 platform to users in an easy-to-digest way
Adapt quickly to evolving tools and processes
Work on ad hoc projects as needed, supporting broader G2 Product R&D projects

**Minimum Qualifications**:
0 - 3 years of experience in content moderation or general operations in tech industry
Fresh graduates with exceptional analytical ability, attention to detail, and good reading comprehension are also encouraged to apply
Strong understanding and zeal of internet search techniques and data scraping
Natural tendency to dive deep and use data points to make decisions on tasks

**What Can Help Your Application Stand Out**:
Good understanding of process efficiency and performance ownership
Adaptable to shifting business needs and is willing to contribute above and beyond during critical times
Able to work independently and deliver consistently with periodic supervision
Strive even at times of monotonous work and have a knack to learn and explore in such a setting
Good communication skills

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

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