Front Office Receptionist

3 weeks ago


Bengaluru, India Golden Palms Hotel & Spa Full time

Job Responsibilities
- Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception area
- Set up meetings and update calendars
- Take delivery of mail and sort and distribute them
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Required skills
- Work experience as a Hotel Front Desk Associate or Receptionist or similar role
- Experience with hotel reservations software.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
- Degree in hotel management is a plus.
- Minimum of two years experience is MUST.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)



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